David Fielding

Lynn,MA

Summary

Strategic Learning and Development leader with over 15 years of experience designing and executing high-impact enablement programs in fast-paced environments. Proven expert in building scalable training systems and playbooks that have improved throughput for ove1,000 participants. Recognized for excellence in leadership as the CCUA Young Professional of the Year. Committed to driving organizational growth through data-driven skills-gap assessments, performance coaching, and innovative curriculum design.

Overview

years of professional experience

Certification

Work History

Business Development Officer / Community Relations

Metro Credit Union

Chelsea, MA

08.2022 - Current

Lead an 8-member team through continuous performance coaching and knowledge-sharing initiatives to ensure the attainment of operational and development goals.
Direct the end-to-end facilitation of large-scale wellness seminars and educational programs for over 1,000 attendees.
Manage complex employee engagement programs, overseeing critical milestones for new hire orientations and readiness.
Utilize data-driven insights to refine outreach strategies and track program engagement levels.

Human Resource Training and Development Partner

Metro Credit Union

Chelsea, MA

09.2018 - 07.2022

Operationalized comprehensive training programs using structured playbooks to ensure scalable, consistent delivery across the organization.
Developed standardized training manuals and procedural guides to reduce process variability and hit key performance benchmarks.
Conducted rigorous skills-gap assessments to identify employee readiness and implemented targeted development plans for staff.
Monitored training throughput and participant comprehension to ensure the velocity of new hire activation met organizational needs.
Modeled capacity planning to align trainer availability with high-volume recruitment cycles.
Developed and implemented policies to streamline operational efficiencies across departments.
Led strategic initiatives to enhance member engagement and satisfaction.

Sr. Customer Service Sales Associate

Salem Five Bank

Peabody, MA

06.2013 - 06.2018

Facilitated onboarding training for new associates to ensure total compliance with service and regulatory standards.
Collaborated with cross-functional teams to meet performance metrics and quarterly targets.
Delivered exceptional customer service, fostering strong client relationships and loyalty.
Assisted clients with account inquiries, ensuring accurate and timely resolutions.

Education

High School Diploma -

North Shore Community College

Danvers, MA

06-2016

Skills

Operations Management
Capacity Planning
Scheduling Systems
Customer Onboarding
Performance Metrics
Strategic Planning
Systems Design

Process Improvement
Workflow Optimization
Playbook Development
Records Management
Training Management
Staff Development & Coaching
Cross-functional Collaboration

Certification

Human Skills in the Age of AI - Microsoft & LinkedIn
Integrating Generative AI into the Creative Process - LinkedIn
Microsoft 365 Copilot Essentials Professional Certificate - Microsoft & LinkedIn
Strengthen Your Decision-Making with Generative AI - LinkedIn
Amplify Your Critical Thinking with Generative AI - LinkedIn
Leveraging the Power of Social Intelligence In the Age of AI - LinkedIn
Amplify Your Communication Skills with Generative AI - LinkedIn
Investing in Human Skills in the Age of AI - LinkedIn

Accomplishments

Engagement Growth: Boosted employee engagement by 20% through the design and execution of targeted wellness seminars.

Professional Honors

Alumni Member, National Society of Leadership and Success (NSLS)
Award Recipient, CCUA Young Professional of the Year

Timeline

Business Development Officer / Community Relations

Metro Credit Union

08.2022 - Current

Human Resource Training and Development Partner

Metro Credit Union

09.2018 - 07.2022

Sr. Customer Service Sales Associate

Salem Five Bank

06.2013 - 06.2018

High School Diploma -

North Shore Community College