David Fine
Boca Raton,FL
Summary
Versatile Executive specializing in telephony and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Manager Technical Operations
CBTS
03.2017 - 05.2024
- This leadership position is responsible for a team of engineers that will design, build, deploy and maintain on a daily bases a Cisco Hosted Collaboration Solution focusing on the Cisco contact center platform
- My team and I are also responsible for meeting with the clients and gathering all the necessary requirements to design the contact center
- We will also suggest any enhancements or improvements to the customer to make their contact center more efficient
- I also have responsibility for assisting the sales team on pricing out these contact center engagement
- This is on both a hosted platform as well as premise based systems.
Senior Director Global Unified Communications & Contact Center Technology
CompuCom Systems, Inc.
02.2016 - 01.2017
- This leadership position is responsible for leading the IT Strategy and driving innovation for Global Unified Communication and CompuCom's Contact Center Technology
- I have responsibility for managing and leading a flexible and adaptable high-performance organization
- This includes driving execution and technology adoption initiatives, evaluating and redefining enterprise architecture, evaluating current operating technology systems to map to business needs and ensuring effective execution on IT Strategy
- I am also responsible for Contact Center Strategy and will partner with Business Stakeholders on Business Continuity Plan.
Senior Contact Center Applications Engineer
ShoreGroup
06.2013 - 02.2016
- Responsible for all configuration and call routing call flows of the customers Cisco UCCE system
- This is to include system testing, helping with UAT testing and troubleshooting any issues that may arise from the system
- Also provide training and system documentation when needed.
Sales Engineer III
Avaya
01.2012 - 05.2013
- Responsible for pre-sales activities for major named accounts, specifically all of the Time Warner accounts to include - Time Warner Cable, Time Warner, Warner Brothers, Turner Broadcasting Systems, Time Inc, AOL, Bright House Networks, CNN, HBO and Time Customer Service.
- Provided the Time Warner accounts with information regarding upgrades to their current Avaya systems
- Provided the Time Warner accounts with any and all new product or update information
- Worked with the various companies on upgrade strategies as well as designed any new additions they needed to their respective systems
- Keep in constant contact with all either via face to face or via weekly video calls
Education
Bachelor Degree in Computer Science -
Temple University
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
Certification
- Avaya Professional Sales Specialist- Contact Center (APSS)
- Avaya Professional Design Specialist - Contact Center (APDS)
- Avaya Professional Design Specialist - Radvision Scopia Solution (APDS)
- Cisco Certified Sales Expert
- Cisco UCCE Design Expert
- Five 9 Implementation Engineer
Timeline
Sr. Manager Technical Operations
CBTS
03.2017 - 05.2024
Senior Director Global Unified Communications & Contact Center Technology
CompuCom Systems, Inc.
02.2016 - 01.2017
Senior Contact Center Applications Engineer
ShoreGroup
06.2013 - 02.2016
Sales Engineer III
Avaya
01.2012 - 05.2013
Bachelor Degree in Computer Science -
Temple University