David M. Flores
NILES,IL
Summary
Dynamic leader with a proven track record adept at driving large-scale projects to completion with exceptional organizational skills and a keen eye for detail. Excels in fostering client relationships and navigating complex problem-solving scenarios. Demonstrates a unique blend of critical thinking and positive communication, ensuring operational excellence and customer satisfaction.
Overview
37
37
years of professional experience
Work History
General Contractor/Shop Owner
CDF Interiors
10.2011 - Current
- Assessed contractual project plans, spoke with clients, or designers and visited job site to better understand project scope and client desires.
- Obtained construction permits and verified compliance with relevant regulations.
- Resolved conflicts between contractors, suppliers and subcontractors to eliminate workflow disruptions.
- Managed large-scale construction projects within cost, quality and time constraints,
- Hired and oversaw subcontractors to meet project needs
Managing Partner
Mona's Sweet Spot
03.2019 - 12.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Manager
Lou Malnatis
10.2009 - 09.2011
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Director of Operations
The Original Gino's Pizza
06.1988 - 09.2008
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Ridgewood High School
Niles, IL06-1994
Skills
- Impeccable at taking initiative in leadership roles
- Excellent at communicating with peers and clientele
- Skilled in processing critical thinking for problem solving
- Exceptional Organizational skills with attention to detail
- Calm under pressure
- Friendly, positive attitude
Languages
English
Advanced (C1)
Spanish
Native or Bilingual
Timeline
Managing Partner
Mona's Sweet Spot
03.2019 - 12.2024
General Contractor/Shop Owner
CDF Interiors
10.2011 - Current
Manager
Lou Malnatis
10.2009 - 09.2011
Director of Operations
The Original Gino's Pizza
06.1988 - 09.2008
High School Diploma -
Ridgewood High School
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