Dynamic property management professional with extensive experience at Evergreene Management Group, excelling in the multitasking needed for managing properties/people and community conflict resolution. Proven track record in enhancing operational efficiency and fostering strong team collaboration. Bilingual and proficient in CRM software, I successfully completed the lease-up of 144 South Apartments, while creating a sense of community and fostering relationships with tenants and applicant.
Started by covering and assisting at different properties where needed.
Was placed long-term at a troubled property where I succeeded in resolving issues and reestablishing relationships with residents as an Assistant Manager. (146 unit property. Raised from 72% Occupancy to 96% within months while removing nuisance tenants from the community)
Promoted to Property Manager and transferred to take charge of a 110-unit lease-up. Completed within 8 months despite staffing setbacks.
Coordinated daily operations to enhance team productivity and workflow efficiency.
Implemented process improvements leading to increased accuracy in application processing. Specifically with our Section 42 application process.
Assisted in training new staff on operational procedures and company standards.
Developed and maintained strong relationships with cross-functional teams to ensure seamless collaboration.
Was responsible for completing market surveys, advertising/outreach, and budget reports
Led meetings with ownership to discuss leasing progress, address challenges, and align goals.
Was responsible for finding, logging, and coordinating repairs for warranty items and scheduling vendors.
Leasing Consultant
Avenue5 Residential
12.2022 - 11.2023
Greeted clients, showed apartments, and prepared leases.
Consistently Maintained Occupancy over 95%. (Worked at The Grove)
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes, and verified all documentation provided to approve applications.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to find peoples needs and how to meet them.
Responded to requests and scheduled appointments for property showings.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Collected rent and tracked resident payments and information in computer system.
Distributed and followed up on tenant renewal notices.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, federal, and fair housing requirements.