Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Florez

Teen Service Coordinator
Aztec,NM

Summary

Seasoned Program Director bringing demonstrated safety management and performance optimization skills gained during experience in a number of diverse workplace settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.


Dependable and organized Service Coordinator with 30 years of experience community outreach programs. Fluent Spanish speaker with proficiency in the Microsoft Office Suite and a number of city government and library specific software platforms. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.

Overview

35
35
years of professional experience

Work History

Teen Services Coordinator

City Of Farmington
Farmington, NM
04.2008 - Current
  • Developed productive working relationships with churches, schools, government agencies and charitable organizations.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Contributed to development, implementation and execution of maintenance programs.
  • Managed efficient teams of up 20 employees.
  • Hired and trained new part-time and full time workers to improve efficiency of department and cultivate productive work atmosphere.
  • Organized ongoing maintenance schedules to boost system performance.
  • Analyzed information to improve and optimize customer relations, resulting in best practice methodology.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Oversaw team of service professionals focused on Teen and Youth Services.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Assessed employee work and improved performance with corrective action plans and motivational approaches.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
  • Managed team of 20 employees in the Youth Services Department and implemented a robust training processes to comply with the City of Farmington and the Public Library policies.
  • Planned and implemented solutions for technical problems such as the use of technology for teen programming and youth programming.
  • Monitored product quality and communicated necessary improvements to City Mayor, City Manager, Library Director, and the Youth Services Coordinator .
  • Oversaw implementation of Mayor's Teen Advisory Council and Prevention of Under Age Drinking service campaigns.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.

Principal

Living Word Christian School
Farmington, NM
02.1999 - 02.2006
  • Oversaw schedule management and protocols for orientation, registration and related activities.
  • Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
  • Cultivated positive relationships between community members, school students and teachers.
  • Mentored newly hired educators and provided encouragement and feedback.
  • Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures and cost-saving initiatives.
  • Monitored student behavior and enforced discipline policies.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Administered personnel policies and procedures for school faculty and staff.
  • Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
  • Facilitated continued education for teaching staff through implementation of quality curriculum training and appropriation of necessary resources.
  • Administered standardized tests to evaluate student performance and progress.
  • Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
  • Led meetings to convey policy changes, gather information and assess employee thoughts.
  • Communicated policies and procedures to students and parents regarding student behavior.
  • Defined and enforced student academic achievement standards in line with district goals and objectives.
  • Encouraged interdepartmental and cross-functional teams collaboration in development and support of student activities, programs and lessons.
  • Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
  • Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families.
  • Managed all details regarding student discipline.
  • Modeled expected and appropriate leadership to promote teaching staff and administrative personnel's positive interaction with students and families.
  • Built productive relationships with parents of students facing difficult situations at school or at home.
  • Coordinated yearly operations and staff budget, tracked expenses and documented actions.
  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
  • Established instructional practices driven by statistical performance data.
  • Administered personnel policies and procedures and approved professional staff additions.
  • Collaborated with Church Board to develop functional budgets within allocated funds.

Store Manager

Hacienda Home Centers
Española, NM
02.1982 - 06.1995
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Developed new store location from ground up by hiring and training efficient team.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

Associate of Arts - Church Ministry

Victory Bible School of Ministry
Albuquerque, NM
05.1993

High School Diploma -

Aztec High School
Aztec, NM
05.1983

Skills

  • Hand and Power Tool Operation
  • Policy and Procedure Writing
  • Employee Safety Training
  • Visual Inspections
  • Work Estimation
  • Supply Requisition
  • Tool and Parts Inventory Oversight
  • Materials and Labor Costing
  • Worker Training
  • Schedule Preparation
  • Personnel Skill Assessments
  • Tool and Equipment Maintenance
  • Accident and Injury Investigation
  • Community Resource Expertise
  • Employee Timesheet Processing
  • Store Merchandising
  • Laboratory Operation
  • Building Rapport and Trust
  • Document Verification
  • Product and Service Information
  • Permanent Placement
  • Information Updates
  • Administrative Duties
  • Family Service Plans
  • Onsite Visits
  • Program Follow-Up and Assessment
  • Professional Speaking
  • Business Correspondence
  • Email Correspondence
  • Status Meetings
  • Office Supplies and Inventory
  • Vehicle and Equipment Operation
  • Analytical and Critical Thinking
  • Spreadsheet Tracking
  • Adaptability and Flexibility
  • Stress Tolerance
  • Computerized Maintenance Management
  • PPE Gear Requirements
  • Customer Relations
  • Dependable and Consistent
  • Accurate and Precise
  • Construction Methods
  • Hazard Monitoring and Management
  • Machinery Operation
  • Service-Orientation

Timeline

Teen Services Coordinator

City Of Farmington
04.2008 - Current

Principal

Living Word Christian School
02.1999 - 02.2006

Store Manager

Hacienda Home Centers
02.1982 - 06.1995

Associate of Arts - Church Ministry

Victory Bible School of Ministry

High School Diploma -

Aztec High School

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David FlorezTeen Service Coordinator