David Floyd
Chicago,IL
Summary
Dynamic professional with a proven track record at Floor & Decor, enhancing customer satisfaction and employee performance through expert problem-solving and effective communication. Skilled in data analysis and project planning, I excel in transforming challenges into opportunities for growth. Demonstrates exceptional teamwork and adaptability, driving strategic improvements and achieving significant results. Something important that stands outs you should know, every jobs I’ve been too I’ve been employee of the month more than once !
Overview
4
4
years of professional experience
1
1
Certification
Work History
Specialist
Floor & Decor
10.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Facilitated workshops for professional development of junior staff members.
- Conducted in-depth market research for identifying new business opportunities.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Restructured customer service process, ensuring quicker response times.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Created and managed project plans, timelines and budgets.
Customer Service Representative
Do It Best
06.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pharmacy Technician
Walgreen's Pharmacy
04.2021 - 12.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Designated Hitter
Walgreen's
04.2021 - 12.2021
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
- Boosted employee morale by consistently demonstrating enthusiasm in daily tasks and interactions with colleagues.
- Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
- Ensured accurate pricing by diligently updating price tags whenever necessary, minimizing discrepancies at the point of sale.
Education
Psychology
University of Illinois At Chicago
Chicago, ILUrban Prep Bronzeville
Chicago, ILSkills
- Customer relations
- Spanish speaking
- Expert problem solving
- Analytical thinking
- Documentation management
- Hospitality
- Cash handling
- Communication
- Heavy lifting
- Quality assurance
- Management collaboration
- Advanced communication
- Technical communication
- Proficient in software
- Knowledge sharing
- Business reporting
- Maintenance and repair
- Team performance improvement
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Relationship building
- Team building
- Data analysis
- Project planning
- Decision-making
- Active listening
- Process improvement
- Interpersonal communication
- Conflict resolution
- Problem-solving aptitude
- Reliability
- Process analysis
- Idea development and brainstorming
- Logistics coordination
- Issue research
- Audit reporting
- Team leadership
- Teamwork
- Goal setting
- Professionalism
- Strategic planning
- Adaptability
- Time management abilities
- Inventory management
- Sales strategies
- Improvement plans
- Budget management
Certification
Pharmacy technician
Languages
Spanish
Limited Working
Timeline
Specialist
Floor & Decor
10.2022 - Current
Customer Service Representative
Do It Best
06.2022 - 10.2022
Pharmacy Technician
Walgreen's Pharmacy
04.2021 - 12.2021
Designated Hitter
Walgreen's
04.2021 - 12.2021
Psychology
University of Illinois At Chicago
Urban Prep Bronzeville
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