Accounting Assistant/ Customer Service Complete Financial Outsourcing
09.2020 - Current
Streamlined invoice processing for timely payments, reducing late fees and maintaining positive vendor relationships.
Managed cash flow effectively by monitoring incoming funds, managing daily bank deposits, and processing outgoing payments promptly.
Provided excellent customer service when addressing billing inquiries from clients or vendors.
Maintained a well-organized filing system for efficient retrieval of financial documents upon request.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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