David Fonseca
Sierra Vista,AZ
Summary
Proven leader and adept Internet Sales Manager at Lawley Automotive Group, I elevated online sales through strategic marketing and CRM software mastery. Renowned for exceptional customer service and team collaboration, I significantly enhanced customer satisfaction and efficiency. Expert in sales strategy development and problem-solving, my approach consistently drives remarkable results. Knowledgeable with Hyundai and Chevrolet/GMC skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Internet Sales Manager
Lawley Automotive Group
02.2017 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
Service Technician, Sales, Custom Fitter
Sun & Spokes
05.2008 - 01.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Managed maintenance activities, supervised staff, and inspected equipment.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA07.2005
Skills
- Team Leadership Qualities
- Online sales techniques
- Appointment Scheduling
- Inventory Management
- Sales strategy development
- Inbound Call Management
- Price Quoting
- Customer Education
- Negotiation
- Lead prospecting
- CRM software mastery
- Online branding know-how
- Customer Service
- Problem-Solving
- Reliability
- Team Collaboration
- Sales Presentations
- Client Relationship Management
- Sales processes
- Sales process
- Adaptability
- Sales Tracking
- Professional Demeanor
Languages
Spanish
Native or Bilingual
Timeline
Internet Sales Manager
Lawley Automotive Group
02.2017 - Current
Service Technician, Sales, Custom Fitter
Sun & Spokes
05.2008 - 01.2017
High School Diploma -
Bakersfield High School
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