Summary
Overview
Work History
Education
Skills
Awards
Timeline
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David Ford II

Scottsdale,AZ

Summary

Dedicated and professional individual with a strong desire to create and implement successful strategies that enhance organizational efficiency. Skilled in utilizing data analysis to provide valuable insights into HR initiatives. Excellent communication and interpersonal skills, committed to following best practices for employee development and retention. Demonstrated ability to optimize client products and services, drive revenue growth, and deliver actionable insights. Seeking an opportunity to leverage expertise in contributing to Indeed's client strategy and insights team.

Overview

6
6
years of professional experience

Work History

Senior Client Development

Indeed.com
07.2021 - Current
  • Initiate proactive outreach to existing clients to enhance and optimize their current product usage.
  • Advocate for additional Indeed products and services, effectively demonstrating their return on investment to clients.
  • Consistently achieve assigned quarterly targets, encompassing both revenue generation and conversion rates.
  • Ensure exceptional client experiences and outcomes, fostering high client retention rates.
  • Adhere to team-established productivity standards and other key performance metrics.
  • Educate clients on Indeed’s product offerings, ensuring their accounts are fully optimized, client engagement is high, and feature adoption is maximized.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Developed custom proposals for high-value prospects, successfully closing major deals.

Senior Small Business Consultant (B30)

American Express
09.2018 - 07.2021
  • Make outbound calls to contact business owners, using target lists provided by American Express
  • Perform an in-depth needs analysis to identify best fit with Small Business or Global Commercial Services product suite and advise the prospect on the right product solution for their needs
  • Ensure monthly and quarterly sales targets are achieved through daily call activities; pipeline management and sales campaigns and effectively using support resources to facilitate underwriting requirements and approval of the program
  • Maintain high levels of product and service knowledge about the Corporate and Small Business suite of products and solutions and clearly communicate appropriate product features and benefits to prospects and their stakeholders
  • Effectively manage the pipeline of prospective customers.
  • Increased client satisfaction by providing tailored business consulting services to small businesses.
  • Evaluated client performance metrics, identifying areas for improvement and recommending actionable solutions.
  • Conducted in-depth market research to identify opportunities for expansion and growth.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for clients'' businesses.

Credit Risk Specialist

American Express
03.2020 - 03.2021
  • Ability to take initiative and work within ambiguous situations
  • High degree of resourcefulness and the ability to learn quickly and work with minimal direction
  • Evaluate Responsible Lending Actions on Commercial and Consumer Accounts
  • Demonstrated skills in analyzing and synthesizing data and presenting data in a simple, business focused presentation format
  • Identify trends, themes, tendencies that indicate emerging operational risks by analyzing data and trends in relevant metrics, loss event data and external events
  • Effectively communicate learnings to business partners to drive necessary responses and action.

Education

Skills

  • Sales/Service: Demonstrate proven influencing and sales skills in both sales and service contexts
  • Online Advertising: Possess extensive experience in online advertising, including search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies
  • Customer Focused: Exhibit a strong customer focus with excellent communication skills, including active listening
  • Pressure Handling: Capable of performing effectively under pressure, multitasking, and prioritizing responsibilities efficiently
  • Adaptability: Adaptable to dynamic work environments, actively seeking and incorporating feedback into daily activities
  • Product Acumen: Possess exceptional product knowledge with a passion for educating, servicing, and selling
  • CRM software proficiency
  • Upselling strategies
  • Teamwork and Collaboration
  • Problem-Solving
  • Analytical and Critical Thinking

Awards

  • Q1 Success Story Winner
  • Confident Closure Award: Highest Account Closure Percentage (49%)
  • Steering Committee 2021

Timeline

Senior Client Development

Indeed.com
07.2021 - Current

Credit Risk Specialist

American Express
03.2020 - 03.2021

Senior Small Business Consultant (B30)

American Express
09.2018 - 07.2021

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David Ford II