David Fox
Satsuma
Summary
Accomplished General Manager with a proven track record at Hall Shell Resort and Marina, enhancing operational efficiency and customer satisfaction. Expert in staff management and operations oversight, I have significantly boosted team performance and profitability. My leadership fosters a positive work environment, promoting professional growth and high employee satisfaction.
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Diligent [Desired Position] with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Indian Cove Resort
07.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Seasonal General Manager
Lake George Campsites
04.2022 - 11.2022
- Enhanced operational efficiency by coordinating cross-functional teams and streamlining processes.
- Developed strategic plans for maximizing profitability and improving customer satisfaction.
- Oversaw daily operations to ensure seamless business functioning and adherence to company standards.
- Boosted team performance with effective leadership and clear communication strategies.
- Managed resources efficiently to optimize productivity and meet organizational goals.
- Improved employee engagement by fostering a positive work environment and promoting professional growth.
- Fostered strong relationships with vendors and suppliers to secure favorable contracts.
- Spearheaded initiatives to enhance customer experience, resulting in higher retention rates.
- Ensured compliance with industry regulations, maintaining high standards of safety and quality.
Seasonal Assistant General Manager
Lake George Campsites
05.2021 - 11.2021
- Supported senior management by coordinating daily operations and enhancing workflow efficiency.
- Improved customer satisfaction by implementing customer service strategies.
- Managed inventory levels to ensure optimal stock availability.
- Streamlined processes for enhancing team productivity and reducing downtime.
- Coordinated cross-departmental activities, ensuring seamless communication.
- Oversaw quality control measures to maintain high standards of service.
- Facilitated resolution of customer complaints, enhancing company reputation.
General Manager
Hall Shell Resort and Marina
08.2008 - 10.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Westerville High School
Westerville, OH01-1974
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
Timeline
Assistant General Manager
Indian Cove Resort
07.2024 - Current
Seasonal General Manager
Lake George Campsites
04.2022 - 11.2022
Seasonal Assistant General Manager
Lake George Campsites
05.2021 - 11.2021
General Manager
Hall Shell Resort and Marina
08.2008 - 10.2018
High School Diploma -
Westerville High School
Similar Profiles
Elouise PerryElouise Perry
Housekeeper at Mariene Cove ResortHousekeeper at Mariene Cove Resort
WANG Hei CHAN (Hayley)WANG Hei CHAN (Hayley)
Pastry Chef De Partie at InterContinental Sanctuary Cove ResortPastry Chef De Partie at InterContinental Sanctuary Cove Resort
Brian LynchBrian Lynch
Food & Beverage Supervisor at Cove Haven ResortFood & Beverage Supervisor at Cove Haven Resort