Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

David Francisco

Brentwood ,NH

Summary

Proven leader in operations management and team building, I contributed to the accelerated growth of Cafua Management Company over 2 decades from a 10 store franchise operation to over 200 stores. Skilled in conflict resolution and performance evaluation, I fostered a culture of accountability and continuous improvement, significantly enhancing customer satisfaction and employee development.

Overview

28
28
years of professional experience

Work History

Senior Multi Unit Manager

Cafua Management Company
04.2022 - 09.2024
  • Responsible for Daily operations and maintaining Brand standards at 22 locations with 9 direct RM reports as well as 2 Multi unit managers reporting to me. One with 6 locations and the other with 7 locations.
  • Coached to build consistency in operations by completing systematic behaviors with staff.
  • Elevated business acumen through weekly 1v1 feedback with leaders. Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Multi Unit Manager

Cafua Management Company
09.2011 - 04.2022
  • Drove sales for entire region by improving Drive thru times at multiple locations thru better deployment and teamwork
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
  • Instituted 1v1 meetings between Restaurant managers and top performers on staff to identify operational opportunities and foster personal development.
  • Held off site leadership classes to strengthen Managers skills like: conflict resolution, team building, etc..
  • Converted to Usage based inventory to meet guest needs and increase profitability by 2% in Geneva network.

Managing Partner

Geneva Donuts Network
10.2005 - 09.2011
  • Rebuilt customer loyalty to brand of 4 Dunkin locations through multiple guest incentive programs.
  • Drove District sales by rebuilding competent teams in each location. Established and implemented business procedures and process improvements.
  • Retrained and recalibrated all equipment to ensure brand standards met and exceeded. Mentored managers, resulting in a more cohesive team and increased overall performance.
  • Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
  • Oversaw financial management of the network, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.

Head of Training and Development

Cafua Management Company
02.2003 - 10.2005
  • Implemented Brand e-learning platform to enable access to training materials, strengthening the core product knowledge throughout the company.
  • Improved overall company productivity by conducting regular skills assessments and addressing identified gaps through customized training sessions.
  • Created an equipment care guide to minimize maintenance costs as well as ensure adherence to brand calibration specs.
  • Created an employee recognition program to acknowledge exceptional performance in training completion, driving increased participation rates across the organization.(Pin Program)

Restaurant Manager

Cafua Management Company
01.2001 - 02.2003
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.

Insurance Agent

Bankers Life & Casualty Insurance
11.1998 - 01.2001
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Negotiated favorable terms on behalf of clients by leveraging industry knowledge during interactions with carriers.

Professional Soccer Player

NH Phantoms, Sporting Lisbon Club
05.1996 - 02.1999
  • Successfully transitioned from collegiate athlete to professional soccer, adapting to new levels of competition and skill requirements.
  • Established positive relationships with coaches and teammates, promoting mutual trust and respect both on and off the field.
  • Maintained drive and determination to obtain personal and team objectives and goals.

Education

Bachelor of Arts - Psychology

University of New Hampshire
Durham, NH
05.1997

Skills

Operations Management

Teamwork and Collaboration

Customer Service

Effective Communication

Team Leadership

Team building

Conflict Resolution

Training and Development

Performance Tracking and Evaluation

Accomplishments

Won MUM of the year 2016

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Senior Multi Unit Manager

Cafua Management Company
04.2022 - 09.2024

Multi Unit Manager

Cafua Management Company
09.2011 - 04.2022

Managing Partner

Geneva Donuts Network
10.2005 - 09.2011

Head of Training and Development

Cafua Management Company
02.2003 - 10.2005

Restaurant Manager

Cafua Management Company
01.2001 - 02.2003

Insurance Agent

Bankers Life & Casualty Insurance
11.1998 - 01.2001

Professional Soccer Player

NH Phantoms, Sporting Lisbon Club
05.1996 - 02.1999

Bachelor of Arts - Psychology

University of New Hampshire

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David Francisco