DAVID FRANKLIN
PALM BAY,Florida
Summary
Dedicated professional with a proven track record in customer service and problem resolution. Known for meticulous attention to detail and effective communication, ensuring seamless coordination across teams and departments.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Security Officer
Terminal Security Solutions
Port Canarval, FL
06.2025 - Current
- Monitored premises to ensure safety and security of all personnel.
- Assisted in managing access points to control entry and exit of individuals.
- Collaborated with team members to maintain a secure environment for clients.
- Provided customer service by addressing inquiries and assisting visitors effectively.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
Senior Clerk
State of Florida Department of Corrections
Orlando, Florida
09.2024 - 10.2024
- Processed inmate paperwork and documentation efficiently.
- Maintained accurate records in departmental databases.
- Assisted staff with daily administrative tasks and clerical support.
- Coordinated scheduling for inmate appointments and hearings.
- Managed correspondence and communication between departments.
- Restocked office supplies and placed orders for new items.
- Conducted research on new products or services that could benefit the company's operations.
Senior Contract Specialist
VMSI
Alexandria, VA
02.2024 - 08.2024
- Conducted research on regulatory changes impacting contract agreements.
- Maintained organized contract files and documentation systems for easy access.
- Analyzed vendor proposals to support decision-making processes.
- Monitored contract performance to identify potential areas for improvement.
- Participated in dispute resolution proceedings when needed.
- Performed detailed due diligence reviews prior to entering into any contractual agreements.
- Maintained accurate records of all contracts in a centralized database system.
- Collaborated closely with internal departments such as finance, procurement and legal teams during the contracting process.
- Monitored and tracked contractual obligations to ensure timely execution of all contractual commitments.
Revenue II Specialist
State of Florida Department of Revenue
Melbourne, Florida
01.2023 - 02.2024
- Managed customer accounts to ensure timely payment and resolve discrepancies.
- Communicated with clients via phone and email to discuss outstanding balances.
- Developed payment plans tailored to client financial situations and needs.
- Documented collections activities in the customer relationship management system.
- Conducted research on customer accounts to verify payment history and status.
- Maintained accurate records of communications and follow-up actions taken with clients.
- Met demands of busy collections group by performing high volume of daily calls.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
Junior Contract Closeout Specialist
Kent Campa and Kate
Orlando, FL
09.2019 - 09.2021
- Reviewed contract documents for compliance and accuracy.
- Coordinated with project teams to finalize outstanding contract obligations.
- Managed electronic filing systems for efficient document retrieval.
- Communicated with stakeholders to clarify contract terms and requirements.
- Developed checklists for contract closeout procedures and documentation.
- Assisted in training team members on closeout processes and protocols.
- Analyzed contract data to identify common discrepancies and areas of improvement.
- Maintained an organized filing system for all closed contracts ensuring accurate retrieval when needed.
Contract Closeout Manager
Servicesource inc
Frederick , MD
05.2014 - 09.2019
- Implemented process improvements to enhance operational effectiveness and productivity.
- Trained and mentored staff on best practices and operational procedures.
- Developed scheduling plans to optimize resource allocation and utilization.
- Oversaw compliance with company policies and industry regulations during operations.
- Prepared reports on operational performance for senior management review.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Senior Contract Closeout Specialist
Cordia Staffing
Alexandria, Virginia
- Reviewed contract documentation for completeness and compliance with regulations.
- Coordinated with project teams to gather necessary closeout materials.
- Assisted in preparing final invoices and resolving billing discrepancies.
- Maintained accurate records of contract closeout processes and documentation flow.
- Communicated effectively with vendors to clarify contract obligations and requirements.
- Developed comprehensive closeout plans outlining timelines, deliverables, and other associated activities necessary for successful completion of a contract's requirements.
- Performed quality assurance reviews on all closed contracts before submitting them for senior management approval.
- Coordinated with various stakeholders throughout the organization to ensure timely completion of all required tasks prior to closing out a contract.
- Reviewed and processed contract closeout documents to ensure accuracy and completeness.
- Prepared final financial reports detailing cost analysis, variances, and other pertinent data related to contract closeouts.
- Administered contract change requests and resolution.
- Answered phones and routed voicemails to respective employees.
- Received and distributed mail, letters and packages.
Education
High School Diploma -
Clover Park Technical College
Lakewood, Washington, WA05-1977
Skills
- Contract management
- Regulatory compliance
- Document organization
- Team collaboration
- Problem resolution
- Time management
- Project coordination
Certification
DEPARMENT OF ACQUITIONS DAU 101 2014
Timeline
Security Officer
Terminal Security Solutions
06.2025 - Current
Senior Clerk
State of Florida Department of Corrections
09.2024 - 10.2024
Senior Contract Specialist
VMSI
02.2024 - 08.2024
Revenue II Specialist
State of Florida Department of Revenue
01.2023 - 02.2024
Junior Contract Closeout Specialist
Kent Campa and Kate
09.2019 - 09.2021
Contract Closeout Manager
Servicesource inc
05.2014 - 09.2019
Senior Contract Closeout Specialist
Cordia Staffing
High School Diploma -
Clover Park Technical College