David Frazier
Rowlett,TX
Summary
Highly talented professional with effective multi-tasking aptitude an ability to work independently interested in the position of Manual Quality Assurance Tester with sound knowledge of Quality Assurance and reporting procedures.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CONTRACTOR-manual software TESTER
Apex Systems
10.2022 - 04.2024
- Responsible for System Testing the Bullhorn Novo Recruiting Management System for a better user experience
- Design and execute test plans, manual test scripts, and test cases for multiple projects based on project requirements and specification documents
- Responsible for creating test data for Contacts, Jobs, Candidate and Placements to mimic how the Bullhorn Novo Recruiting Management System would handle certain system and production like scenarios
- Responsible for creating Companies and Contacts in Salesforce Everest Lightning experience and validating that they flow down to the Bullhorn Novo Recruiting Management System for accuracy
- Responsible for creating UAT test data and assisting the users with User Acceptance Testing to satisfy business cases
- Utilized Azure DevOps to execute testcases and report defects
- Utilized Service Now to create Incidents and troubleshoot reported issues
- Created how to documents for the users to better understand the Bullhorn Novo Recruiting Management System
- Proactively provide status, raise issues, and communicate necessary information on a regular basis via stand-up meetings, 1-on-1 meetings and/or impromptu occasions
- Provide ownership and accountability for assigned system testing, keeping management aware of progress and risks
- Conducted Api testing using Swagger and Postman Ui for generating JSON requests and receiving a response
- A Hybrid Methodology of Waterfall/Agile was used for Testing
APPLICATION QUALITY TESTER-EXPERIENCED
Horace Mann
08.2021 - 10.2022
- Design and execute test plans, manual test scripts, and test cases based on project requirements and objectives
- Performed functional and regression testing for MyAccount, EPP (Enterprise Payment Portal) Quick Quote for Auto, Homeowners, Renters, Life and Retirement applications
- Performed functional testing for the OAS (Online Application Service) JSON Payload using Postman to send requests
- Wrote testcases and performed functional testing for Old Quote to Quick Quote for Auto, Homeowners, Renters, Life and Retirement applications
- Perform system, integration, functional, data validation, as well as facilitate user acceptance testing
- Utilize test automation tools and scripts, where feasible, to streamline test cycle execution
- Utilize test management tools to document test plans and to report test results and defects
- Utilize TFS/Azure DevOps to document and report defects
- Work is primarily task-based testing and maintenance activities
- Proactively provide status, raise issues, and communicate necessary information on a regular basis via stand-up meetings, 1-on-1 meetings and/or impromptu occasions
Contractor-Certified Scrum Master, BA/QA Analyst
HireGenics/Southwest Airlines
09.2019 - 04.2020
- Served as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies for one or many information systems for Microsoft Office 365 Intranet and Search Work Stream
- Lead requirements working sessions and project meetings for Office 365 Intranet and Search Work Stream
- Define and document business user, and functional requirements using appropriate documentation techniques to describe statements of the goals, objectives, or needs of a stakeholder or group of stakeholders
- Lead meetings, track and manage items and provide project status reporting management
- Conduct and participate in client white boarding sessions, workshops, design sessions and project meetings as needed
- Documenting requirements using approved company formats
- Facilitating Daily Stand-Up Sprint Meetings
- Facilitating sprint planning sessions to establish a sprint backlog
- Responsible for creating User Stories in Azure DevOps and Jira
- Responsible for validating wireframe and webparts using the SharePoint Online Invision Tool
- Writing test cases and scripts to validate code is working as documented using Azure DevOps and Jira
- Report, monitor and verify application defects, as necessary
- Ensure that defects in the software products have been corrected and document results of testing using Azure DevOps for tracking agile projects
- Responsible for writing and validating UAT Testcases and creating defects in Azure DevOps
Contractor-SR QA Analyst
R.M. Chin-North Texas Tollway Authority
05.2019 - 08.2019
- Responsible for testing the Account Management Module for NTTA Back Office System (BOS)
- Responsible for writing Test Scenarios using the Functional and System Design Documents
- Responsible for writing Test Cases using the Business Requirement and Business Rules documents provided by NTTA
- Develop, maintain and execute test cases, ensuring the quality and stability of the system throughout the project
- Testing of projects is to be in accordance with written business and functional design documents and following established standards
- Report, monitor and verify application defects, as necessary
- Ensure that defects in the software products have been corrected and document results of testing using Jira defect tracking tool
- Collaborated with the Toll Plus testing team to ensure testing coverage using the Requirements Traceability Matrix (RTM)
- Agile was the preferred Testing Methodology
SR QA Analyst
SONIC HEALTHCARE USA
04.2016 - 02.2019
- Participate in the design, testing and documentation of the AP LabIS application, which includes upgrades, enhancements and hot fixes, to thoroughly understand business needs and ensure comprehensive testing scenarios are documented
- Develop, maintain and execute test cases, ensuring the quality and stability of the system throughout the project
- Testing of projects is to be in accordance with written business and functional design documents and following established standards
- Responsible for delivering assignments within specified time frames, adhering to all established methodologies, standards and guidelines individually or as a member of a project team
- Report, monitor and verify application project defects, as necessary
- Ensure that defects in the software products have been corrected and document results of testing using Smart Bear QA Complete defect tracking tool
- Provide ownership and accountability for assigned testing, keeping supervisor aware of progress and risks
- Document testing and technical applications to maximize user understanding
- Create and maintain regular status reports to immediate Team Lead or Manager
- Work independently with users to define concepts and fundamental functional requirements
- Verified HL7 messages against the Technical Specification document for accuracy
- Critically evaluate all information gathered and compose it into a detailed specification for developer use and client sign-off
- Successfully engage in multiple initiatives simultaneously
- Used MySQL Workbench 6.3 to verify data in the tables
- Used Agile Testing Methodology
Contractor – Quality Assurance Analyst
EXCENTUS
11.2015 - 03.2016
- Perform Web testing using SOAP Smart Bear UI 5.2.1 and REST API in the JSON format and verified that the XML messages updated in the Administration Portal
- Participate and provide input in user stories estimation and technical design review meetings
- Develop and document test strategy for sprints
- Develop, maintain, and execute manual test cases from the User Stories
- Identify, analyze, and report test results
- Used Putty to tail the logs for SOAP and REST messages and verify no exceptions in the logs
- Used SQL Developer to verify data in the tables
- Develop, maintain, and update test criteria and test cases via black box testing module
- Used Agile and Kanban Methodology
- Rally was used to house test cases and track defects
- Used Postman to send the API request and responses
Contractor –Business System Analyst
HEALTHFITNESS
09.2014 - 07.2015
- Support all internal and external clients on requirements, including client meetings
- Translate business requirements into technical and functional requirements
- Served as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes and policies for one or many information systems
- Lead requirements working sessions and project meetings
- Define and document business, user, and functional requirements using appropriate documentation techniques to describe statements of the goals, objectives, or needs of a stakeholder or group of stakeholders
- Develop, maintain, and update test criteria and test cases via black box testing module, documented and presented test results to Management
- Execute test scripts, document and present test results for projects and document test issues using Bugzilla
- Perform data analysis using various technologies to support creation of the documentation or to respond to inquiries from teams
- Work as liaison between internal development team on operational and technical file issues
- Complete all scoped deliverables by mutually agreed upon delivery dates based on data communication plans with internal and external customer
- Use TFS (Team Foundation Server 2012) to proactively identify and facilitate resolution of issues affecting timeline or quality of deliverables
- Troubleshoots process and technical problems externally/internally for vendors and customer service representatives
- Conducted UAT for the end client which entailed writing testcases, executing testcases, performed system testing and uncovering defects found while executing UAT
Contractor - Quality Assurance Analyst
ABBOTT LABORATORIES
03.2014 - 09.2014
- Used Agile Methodology, responsible for verification and validation of integrated modules that included testing of functional software, embedded software, UI testing on the device simulator, and instrument testing in the lab
- Planning and development of lifecycle documentation for Test protocols (IQ/OQ/PQ), requirements, functional specifications, test plans, and traceability
- Additional duties included: test setup and execution, defect tracking, writing test reports, white box, black box and debug testing, as well as worked closely with the company software development team to ensure correct software and hardware functionality
- Understanding of regulatory verification (non-software verification), validation CAPA, and completed internal audit training for business and compliance purposes
- Created the JavaScript oriented log files for the experiment on instrument and simulator to do testing on features
- Created the data table by using the configuration data editor tool
- Created the test plan in word documents and created the test cases in Quality Center and execute in the simulator, logging the defects in the Jira
- Updated the new builds from Bamboo and run smoke test
- Involved in acceptance, black box and ad-hoc testing on EP and VP phase by using the simulator and instrument
- Wrote automated test cases in QTP and integrated them in QC
- Environment: HP-QC, Doors-IBM, JIRA, KANBAN, BAMBOO
Contractor – Business System Analyst
HEALTHFITNESS
06.2012 - 03.2014
- Supported all internal and external clients on requirements, including client meetings
- Translated business requirements into technical and business functional requirements
- Served as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies for one or many information systems
- Define and document business, user, and functional requirements using appropriate documentation techniques to describe statements of the goals, objectives, or needs of a stakeholder or group of stakeholders
- Lead requirements working sessions and project meetings
- Develop, maintain, and updated test criteria and test cases, as well as execute test scripts, and system testing via black box testing module, documented and presented test results to Management
- Documented test issues using Bugzilla
- Performed data analysis using various technologies to support creation of the documentation or to respond to inquiries from teams
- Work as liaison between internal development team on operational and technical file issues
- Completed all scoped deliverables by mutually agreed upon delivery dates based on data communication plans with internal and external customer
- Identified and facilitated resolution of issues affecting timeline or quality of deliverables
- Troubleshot process and technical problems externally/internally for vendors and customer service representatives
- Conducted UAT for the end client which entailed writing testcases, executing testcases, system testing and uncovering defects found while performing UAT
QA Test Lead/Cognos Reporting
AMERIPATH/QUEST DIAGNOSTICS
08.2006 - 06.2012
- Tested the LIS (Lab Information System) for the Pathology Industry
- Led the LIS Quarterly releases which consisted of writing test plans and test scenarios via black box models created test assignments, defect tracking, conducting Release Health Check meetings between the Test Team, Development Team and Business Analyst to discuss the health of the release before production deployment, and reporting the status to management
- Test Cognos Reports using the RCL GUI and validated against the Lab Information System data input
- Validated technical specifications against the Lab Information System and Cognos Report Central application
- Documented any defects found while executing test cases using HP Quality Center 9.2
- Validated HL7 against the technical specification for the Cancer Registry Center
- Gathered business requirements from the Business and developed test scenarios using those requirements
- Validated the functional requirements against the technical requirement for discrepancies
Contractor - Quality Assurance Engineer/Middleware Tester
CINGULAR WIRELESS
05.2005 - 08.2006
- Tested the TIBCO Hawk CSI Atlas Middleware application for the Wireless Telecommunication Industry
- Create and monitored the messages, which were XML files using SOAP Client or Unix, sent from the Middleware System to downstream Billing Systems
- Checked the log files to determine if the message Published successfully or failed in the Billing System
- Verified JMS Gateway, EMS Server, CSI_BW, CARE and TLG log files
- Wrote test plans from business requirements and design documents for Atlas Middleware
- Updated test scripts and verified XSD to XML Data for consistency
- Wrote and executed test cases and reported any defects via in-house reporting tools such as Jack Track, CAM and SOD ticket trackers
Quality Assurance Analyst
ALLIANCE DATA SYSTEMS
02.2003 - 05.2005
- Tested an in-house Java Web-based application for a provider of retail transaction services
- Performed Web testing using the business requirements and design documents for functionality verifying that the Web is functioning as designed, and easily accessible by the user; Navigation verifying that the user is able to go from screen to screen without any delays or problems; Performance making sure that the screen opened in an adequate amount of time with one or more users accessing the same record or link; and consistently verifying that each web page was consistent from page to page including font sizes and colors; link testing verifying there are no broken links on the web page; and verifying the web layout for spelling mistakes
- Create, validate, and system testing EDI ANSI ASC X12 Version 4010 transactions for the various utility clients which are governed by ERCOT transaction files for the Texas Set 2.0 implementation
- 814_01, 814_16, 814_05, 867's, 810, and 820 EDI transactions via OTS (Online Transaction System) to run test data in the user acceptance-testing environment to simulate the production database
- Wrote test plans from business requirement documents using the UTVM (Unified Testing Validation Methodology)
- Wrote test cases and reported any defects via in-house reporting tools
- Verified inbound and outbound map translation by Gentran for EDI flat files and compared XMD to XML for accuracy
- Conducted system testing of the Service Center, a GUI application for Direct Energy used to house the Customer's information
- Queried Oracle database using Toad SQL to validate data
- System testing issues which failed in production, would pull the production data, recreate the issue in a QA environment, request the developer to create a release build with the fix, upload the release build into QA environment using CVS, a version control system, and retest the issue for a failed or passed rating
- Participated in status meetings, maintained the test activity log, reported status, and updated the test schedule as required
- Updated test conditions, scripts and data as required
Contractor - Integration Test Analyst
XO COMMUICATION
12.2002 - 02.2003
- Created end to end data product test scenarios and test cases in Siebel 99 5.6 Order Entry System
- Validate and provisioned the order in TBS Metasolve
- Accessed the AS400 GUI verified the products and offers provisioned in TBS Metasolve flowed to the Saville Billing System
- Report and logged any defects found in the testing Life Cycle using Rational Clear Case the defect tracking tool
- Participated in status meetings, maintained the test activity log, reported status, and updated the test schedule, test scripts and data
Contractor - Quality Assurance Tester
TXU UTILITIES
05.2002 - 11.2002
- Wrote test cases and test scripts for DASR (Direct Access Service Request) in Siebel eEnergy 2000 6.3, the Order Entry System and CorDaptix 1.3.20, the Billing Product for SPL Worldgroup
- CISPLUS was used to house the Customer Care and Billing Information
- Participated in system enhancement and modification of Legacy System to SPL/CORDAPTIX/CIS+ (Billing), Siebel, and PeopleSoft (CRM/Front End)
- Evaluated technical requirements definition and mapping
- Held a leadership role of testing and technology deployment
- Performed requirements gathering and led preparation of scope definition documents, as well as test case scenarios, test Plans, and test scripts
- Worked to manage defects, change controls and regression test planning
- Analyzed business requirements, created a test plan, project plan, and gap analysis of an order entry and billing system
- Performed Data Preparation and ran SQL Queries
- Provided analysis, troubleshooting, and reports using resources such as ERCOT Daily Extracts and Portal
- Set-up of test cases in for the Order Entry and Billing applications
- Located and tracked defects in a database and documented finding in Rational ClearQuest
- Provided status reports and measurements throughout the testing cycle, which included detail project testing status and troubleshooting issues
- Served as the liaison between the Business and Information Technology divisions to identify billing problems and make appropriate corrections to promote bill segments according to accuracy and protocol standards
- Performed stress, regression, system, and end user testing of new/revised functions and provided general user support for Utility
- Wrote test cases and test scripts for 814_01, 814_16, 814_17, 814_05, 867's, 810 and 820 EDI ANSI ASC X12 Version 4010 transaction files for the Texas Set 1.5 implementation to ERCOT
- Validate and reported defects in Rational ClearQuest the defect tracking tool
Quality Assurance Analyst
EXOLINK CORPORATION
11.2000 - 01.2002
- Create and validated EDI ANSI ASC X12 Version 4010 transactions files for the Texas Set 1.3 and 1.4 implementation to ERCOT 814_01, 814_16, 814_05, 867's, 810, and 820 EDI transactions via OTS (Online Transaction System) to run test data in the user acceptance-testing environment to simulate the production database
- Wrote test plans from business requirement documents
- Wrote test cases and reported any defects via in-house reporting tools
- Verified inbound and outbound map translation by Mercator and Gentran for EDI flat files
- Compared XMD to XML for accuracy
- Participated in status meetings
- Maintained the Test activity log, reported status, and updated the test schedule as required
- Updated test conditions, test scripts and data as required
Education
Business Technology -
Arkansas College of Technology
03.1988
Skills
- Manual Testing
- Regression Testing
- Black Box Testing
- User Acceptance Testing
- GUI Front-End Testing
- Middleware Testing
- System Testing
- Smoke Testing
- SOAP UI Testing
- Web Testing
- Azure DevOps/TFS
- Jira
- Spira
- HP Quality Center
- QA Complete
- Business Analysis
- Product Analyst
Certification
Certified Scrum Master
Timeline
CONTRACTOR-manual software TESTER
Apex Systems
10.2022 - 04.2024
APPLICATION QUALITY TESTER-EXPERIENCED
Horace Mann
08.2021 - 10.2022
Contractor-Certified Scrum Master, BA/QA Analyst
HireGenics/Southwest Airlines
09.2019 - 04.2020
Contractor-SR QA Analyst
R.M. Chin-North Texas Tollway Authority
05.2019 - 08.2019
SR QA Analyst
SONIC HEALTHCARE USA
04.2016 - 02.2019
Contractor – Quality Assurance Analyst
EXCENTUS
11.2015 - 03.2016
Contractor –Business System Analyst
HEALTHFITNESS
09.2014 - 07.2015
Contractor - Quality Assurance Analyst
ABBOTT LABORATORIES
03.2014 - 09.2014
Contractor – Business System Analyst
HEALTHFITNESS
06.2012 - 03.2014
QA Test Lead/Cognos Reporting
AMERIPATH/QUEST DIAGNOSTICS
08.2006 - 06.2012
Contractor - Quality Assurance Engineer/Middleware Tester
CINGULAR WIRELESS
05.2005 - 08.2006
Quality Assurance Analyst
ALLIANCE DATA SYSTEMS
02.2003 - 05.2005
Contractor - Integration Test Analyst
XO COMMUICATION
12.2002 - 02.2003
Contractor - Quality Assurance Tester
TXU UTILITIES
05.2002 - 11.2002
Quality Assurance Analyst
EXOLINK CORPORATION
11.2000 - 01.2002
Business Technology -
Arkansas College of Technology