David Frazier
Niles,MI
Summary
Quality focused leader offering several years of experience, adept in team development and customer service management. Demonstrated ability to elevate store profits through strategic sales initiatives and effective team training. Skilled in SAP and Salesforce, Forklift certified with a talent for fostering high-performing teams and exceeding customer satisfaction goals. Dedicated employee and fast learner.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
LL Flooring
05.2024 - 10.2024
- Conduct daily store operations
- Delegate tasks as needed based on company needs, personal strengths and job knowledge
- Assist customers in making the best selection for their home improvement goals
- Coach and mentor team to ensure a knowledgable culture that is committed to reaching desired results
- Establish exceptional customer service standards and monitor staff for compliance
- Proactive selling, including outbound calls to potential customers
- Conduct weekly staff meetings to share best practices to meet company goals
Assistant Store Manager
LL Flooring
04.2016 - 05.2024
- I was promoted to this position after 2 months of working on the sales team.
- Implemented practices to drive sales goals which resulted in doubled store profits within the first year in this position
- Act as store manager in his absence, including weekly staff meetings to share best practices to meet company goals
- Process invoices and payments for cash, check, credit/debit cards efficiently and effectively
- Ensure exceptional customer experience by addressing complaints or concerns by prioritizing customer needs and satisfaction in a timely and professional manner
- Asses, delegate and complete daily tasks and special assignments with an efficient, quality driven approach
- Received forklift certification to perform inventory management
Shift Lead
Walgreens
09.2011 - 04.2016
- Delegate tasks to team members based on company needs, personal strengths and job knowledge
- Schedule and lead weekly meetings to go over store performance goals and best practices to meet them, store policy and enforcement
- Address all customer feedback in a professional and effective manner
- Train and evaluate all personnel to satisfactory performance
- Manage all store expenses and supply ordering/usage
Photo Specialist
Walgreens
08.2009 - 04.2016
- Process custom photo orders
- Monitor register including taking payments, refunds and returns efficiently while keeping customer satisfaction in mind
- Manage daily revenue
- Aim and achieve above average customer satisfaction feedback on surveys
- Monitor photo equipment for proper working order and supplies levels to keep department running smoothly
Education
High School Diploma -
Bell Education Center
Niles, MI06-2009
Skills
- Team Development
- Employee Training
- Talent Recruitment
- Hourly shift management
- Store operations oversight
- Supply Ordering
- POS Systems
- Store Merchandising
- Customer Service Management
- Shift Scheduling
- Inventory Management
- Sales Promotions
- Team motivation
- Customer Relations
- Store opening and closing procedures
- Leading Staff Meetings
- Proactive sales expertise
- Employee & Job Scheduling
- Budgeting and cost control
- Accurate money handling
- Multitasking, Delegation and Organization
- Shipping & Receiving operations
- Forklift Certified
- Pharmacy Technician Certified
- Microsoft Word
- Microsoft Excel
- CRM Software
- Salesforce
- SAP
- AS400
Certification
- Forklift Certified
- Pharmacy Technician Certified
Timeline
Store Manager
LL Flooring
05.2024 - 10.2024
Assistant Store Manager
LL Flooring
04.2016 - 05.2024
Shift Lead
Walgreens
09.2011 - 04.2016
Photo Specialist
Walgreens
08.2009 - 04.2016
High School Diploma -
Bell Education Center