David Frith
Charlotte,NC
Summary
- Strong leadership and a history of building effective teams at Buy and Sell Side firms.
- Management of teams encompassing Incident, Change, Environment and Project Management.
- Successful management of multiple large and complex projects.
- 10+ years experience of key Production Support monitoring tools, such as Splunk and Geneos
- 10+ years Sybase / MSSQL and UNIX experience. 5 years Windows server experience.
- 10+ years' experience with Equity Derivative Products, Fixed Income, 3 years Credit Products and 5 years Foreign Exchange.
Overview
22
22
years of professional experience
Work History
Systems Engineer
Bank Of America
12.2021 - Current
- Ownership of department-wide monitoring via Splunk, Sitescope, Dynatrace and other tools. Address gaps and proactively identify areas of improvement
- Application SME for 3 bank-wide applications. Responsibility for incident resolution, release management, monitoring. training of other team members and communication with users
FX Production Support, Release and Environments Manager
U.S. Bank
04.2015 - 12.2021
- Management of a team of between 3 and 6 people based in Charlotte, Chicago and Portland covering Production Support, Environments and Release Management as well as Project Management functions
- Involvement in, and oversight of, several projects including application upgrades, data center moves, new environment build out and build out of a new monitoring platform (Splunk)
- Primary Escalation point for all trading issues reported by Front and Middle Office. Strong focus on root cause analysis and mitigation.
- Daily liaison with senior business managers on production issues, project status and process improvement
- Redefined, and ensured adherence to, a formal and documented Incident Management process
- Reworked Release Management processes to ensure business objectives maintained while reducing workload on Production Support
- Focus on high standards of release planning and execution by all team members and release partners
- Monthly management reporting covering business impacting incidents and project updates
- Objective setting, performance management and mentoring of all directs.
Level 2 Trading Support Team
Millennium Partners LLC
04.2014 - 04.2015
- Support of in-house built q-based risk application as well as Imagine Trading System
- Support all P&L, risk, trading and reference data issues raised by trading and Portfolio Managers
- Implementation and on-boarding of Geneos monitoring for q-based risk and trading applications
- Release manager responsible for risk -assessing, approving, scheduling and performing risk and trading system releases
- Key member of team advising on changes to application support model, defining roles and responsibilities and identifying knowledge gaps across Level 1 and 2
- Training of new traders / PMs on risk systems as well as being the point of contact for all risk related questions
- Development and testing of a new BCP environment and test pack
- Continued professional development by acquiring a working knowledge of the 'q' language.
Equities Derivatives Production Support Manager
JPMorgan
04.2013 - 04.2014
- Managed a team of 10 direct reports, supporting 5 equity derivative trading desks with over 100 front and middle office users.
- Establishment of an offshore India support team, including travel to India to train the offshore team.
- Expert knowledge of trading related issues, as well as derivative and security products.
- Ensure production stability for more than 30 applications and numerous feeds and processes.
- Drive improvements through issue raising, constant follow up, prioritization and improving the Support / Development relationship.
- Extensive use of Sybase SQL and UNIX: complex report writing, stored procedure analysis, production updates.
- Project work including merger projects, new business and application onboarding.
- Involved in capacity and resiliency initiatives (metrics, trending, disaster recovery).
- Objective setting, performance management and mentoring of 6 directs
Middle Office Project Manager
JP Morgan
07.2012 - 04.2013
- Responsible for delivering change initiatives, to ensure the Chief Investment Office was compliant with industry regulatory changes, including to Dodd Frank
- Responsible for managing and performing business analysis on proposed changes, working with Technology, Front and Middle Office to define and articulate user requirements
- Creating and performing UAT plan and scripts
- Process improvement initiatives, such as auto-matching of trades from Markitwire, creating significant time savings and reduced operational risk
- Off-shoring of Middle Office functions to Mumbai
Electronic Client Solutions Onboarding
JP Morgan
04.2010 - 06.2012
- On-boarding of high, no and low-touch clients on the FIX infrastructure in a timely manner to facilitate electronic trading with JPM, across a variety of platforms
- Constant liaising with client-side traders, external vendors and internal teams to ensure prompt and correct connectivity
- Leading all steps in FIX lifecycle work including translation of business requirements into FIX specifications, writing of FIX specifications, UAT testing with clients and ensuring proper production deployment
- Project lead for Listed Options FIX integration, retirement of legacy systems and implementation of new algorithms for many of our largest clients
- Raising, prioritizing and following up of demands and bug fixes.
Equity Derivatives and Credit Hybrids Trading Support Manager
JP Morgan
06.2005 - 04.2010
- Managed a team of 10 direct reports, supporting 5 equity derivative trading desks with over 100 front and middle office users
- Establishment of an offshore India support team, including travel to India to train the offshore team
- Expert knowledge of trading related issues, as well as derivative and security products
- Ensure production stability for more than 30 applications and numerous feeds and processes
- Drive improvements through issue raising, constant follow up, prioritization and improving the Support / Development relationship
- Extensive use of Sybase SQL and UNIX: complex report writing, stored procedure analysis, production updates
- Project work including merger projects, new business and application onboarding
- Involved in capacity and resiliency initiatives (metrics, trending, disaster recovery)
- Objective setting, performance management and mentoring of 6 directs
- Middle Office
Equities Trading Business and IT Team Lead
Deutsche Bank
06.2004 - 05.2005
- Head of London Equity Derivative team supporting all traders, application, business flows and trading issues
- Supported applications such as ORC and Imagine
- Responsible for the investigation and resolution of all trading related enquiries.
Equities Trading Business and IT Support Analyst
JP Morgan
10.2001 - 05.2004
- First line business and IT support for all Equities traders, trader assistants and Middle Office.
- Owned and developed relationships with business contacts in Front and Middle Office.
Education
Masters - Computer Studies
Sheffield Hallam University
1999
BA Hons - Business Studies
Sheffield Hallam University
1998
Hobbies
• Sports, especially soccer, tennis and cycling
• Coaching soccer.
• Travelling, have been to over 65 countries.
Timeline
Systems Engineer
Bank Of America
12.2021 - Current
FX Production Support, Release and Environments Manager
U.S. Bank
04.2015 - 12.2021
Level 2 Trading Support Team
Millennium Partners LLC
04.2014 - 04.2015
Equities Derivatives Production Support Manager
JPMorgan
04.2013 - 04.2014
Middle Office Project Manager
JP Morgan
07.2012 - 04.2013
Electronic Client Solutions Onboarding
JP Morgan
04.2010 - 06.2012
Equity Derivatives and Credit Hybrids Trading Support Manager
JP Morgan
06.2005 - 04.2010
Equities Trading Business and IT Team Lead
Deutsche Bank
06.2004 - 05.2005
Equities Trading Business and IT Support Analyst
JP Morgan
10.2001 - 05.2004
Masters - Computer Studies
Sheffield Hallam University
BA Hons - Business Studies
Sheffield Hallam University