David Fulgham
Summary
Accomplished business leader with a proven track record at Fulgham Trucking LLC, enhancing operational efficiency and customer satisfaction. Skilled in operations management and relationship building, successfully led teams to achieve company goals through strategic planning and effective leadership. Demonstrated expertise in financial management and client service, significantly improving business processes and profitability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner
Fulgham Trucking LLC
08.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Metro Train Operator
Mdot Mta
09.1999 - Current
- Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
- Conducted post-trip inspections after each run, identifying any necessary repairs or maintenance required for optimal train performance moving forward.
- Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.
- Enhanced passenger safety by conducting thorough pre-trip inspections and adhering to strict operating procedures.
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
- Ensured smooth train operation, performing regular maintenance checks according to established guidelines.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
- Assisted passengers with special needs, ensuring their comfort and accessibility during travel on the trains.
- Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
- Maintained punctual train operations by quickly identifying and resolving minor technical issues before they escalated.
- Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
- Maneuvered locomotives to transport freight or passengers between stations.
Education
High School Diploma -
Lake Clifton/Eastern
Baltimore, MD06.1995
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Management
- Business Planning
- Staff Management
- Financial Management
- Staff hiring
- Negotiation
- Product branding
- Bidding processes
- Contract Management
- Budget Development
- Customer Service
- Decision-Making
- Team Leadership
- Effective leader
- Scheduling
- Goal Setting
- Quality Assurance
- Employee Scheduling
Accomplishments
- Supervised team of 5 staff members.
Certification
- Commerical B License - 27 years
Timeline
Owner
Fulgham Trucking LLC
08.2021 - Current
Metro Train Operator
Mdot Mta
09.1999 - Current
High School Diploma -
Lake Clifton/Eastern