David Fuller
Summary
Highly motivated, results-driven individual with strong managerial skills. An effective communicator who goes great lengths to achieve goals. Performs well in a team setting while maintaining individual goals. Extremely organized and willing to make sacrifices to better the team.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
Professional Courier Services
2023.04 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Account Manager
West Michigan Deli Provisions
2020.06 - 2023.04
- Oversight of 5 locations ranging from corporations to small businesses.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Educated clients on new products or services to increase customer engagement with brand.
- Performed daily deliveries and inventories, meeting company standards and expectations
- Followed corporate guidelines to maintain a unified company approach to sales & marketing
General Manager
Rapid City Soccer Club
2022.01 - 2023.01
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
Customer Service Advocate
Farmers Insurance
2018.01 - 2020.06
- Answered an average of 40 calls per day speaking directly with customers regarding: billing solutions, product concerns, rate changes, escalations, IT support, etc.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
- Following up with customers & lienholders to better serve the customer and provide peace of mind.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Cardiac Monitor Technician
Spectrum Health
2017.01 - 2018.01
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with Nurses and Cardiologist's regarding ECG changes and arrhythmia's
- Managed patient documents and profiles in accordance with HIPPA
- Performed safety checks to comply with Spectrum Health guidelines and procedures
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
Director Of Fitness Development
PASS Soccer Club
2015.09 - 2017.09
- Developed programs for over 540 youth athletes
- Communicated frequently with parents regarding details of programs, expectations, pricing, etc
- Organized sessions according to clientele, developing plans for growth
- Adjusted sessions on the fly according to number of athletes
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills
Education
Bachelor of Science -
Western Michigan University
Kalamazoo, MI06.2015
Skills
- Leadership & Management
- Effective Problem Solver
- Interpersonal Communication
- Telephone Communication
- Organization
- Results Oriented
- Smart Negotiator
- Coaching & Development
- Technology proficient
Licenses
- Life/Health & Accident Insurance License
- Property & Casualty Insurance License
- CPR/AED certified
- Chauffeurs License
Accomplishments
- 3 Time MSYSA State Cup Champion (Soccer) (captain)
- 3 Time MSYSA State Cup Runner-Up (Soccer) (captain)
- 3 Time Olympic Developmental Program All-Star
- 3 Time MHSAA All-State
- 4 Time MHSAA All-Conference
- Western Michigan University Men's Soccer (Division 1)
Timeline
Supervisor of Operations
Professional Courier Services
2023.04 - Current
General Manager
Rapid City Soccer Club
2022.01 - 2023.01
Account Manager
West Michigan Deli Provisions
2020.06 - 2023.04
Customer Service Advocate
Farmers Insurance
2018.01 - 2020.06
Cardiac Monitor Technician
Spectrum Health
2017.01 - 2018.01
Director Of Fitness Development
PASS Soccer Club
2015.09 - 2017.09
Bachelor of Science -
Western Michigan University
Similar Profiles
SAMUEL BUTLERSAMUEL BUTLER
Vice President at Professional Courier ServicesVice President at Professional Courier Services
Shashank JayaramShashank Jayaram
Data Entry Operator at PROFESSIONAL COURIER SERVICESData Entry Operator at PROFESSIONAL COURIER SERVICES
Mark CarsonMark Carson
Business Owner/Operator at Professional Courier & Logistics, Inc.Business Owner/Operator at Professional Courier & Logistics, Inc.