David M. Fuller
Altamonte Springs,FL
Summary
Results-driven Project Manager and Reporting Analyst with a proven track record of leading complex, cross-functional initiatives across diverse industries. Skilled in managing full project lifecycles—from initiation to closure—while ensuring alignment with business objectives, timelines, and budgets. Adept at guiding high-performing teams, optimizing workflows, and leveraging data-driven reporting to support strategic decision-making. Known for delivering impactful insights through advanced analytics and fostering collaboration between stakeholders to drive operational excellence and continuous improvement.
Overview
19
19
years of professional experience
Work History
Reporting and Analytics Manager
T-Mobile
04.2022 - Current
- Derived forward-looking insights from ongoing analytics projects to offer predictive intelligence for ongoing business decision-making.
- Improved data-driven decision making by implementing advanced analytics techniques and tools.
- Led TFB Order Reporting efforts, delivering actionable insights and real-time analytics on monthly and quarterly sales performance and attainment metrics. Played a key role in enabling data-driven decision-making for executive leadership and sales teams.
- Organized many simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies.
- Designed custom dashboards tailored to stakeholder needs, providing at-a-glance insights into key performance metrics.
Sr. Program Manager, B2B Network Synergy Office
T-Mobile
06.2020 - 04.2022
- Program Management of migration efforts focused on moving large, complex Legacy Sprint B2B customers to the new T-Mobile biller and network
- Build and maintain relationships with key business customers
- Responsible for developing customized migration plans for customers as well as aligning with and engaging all stakeholders on migration milestones
- Responsible for providing reporting to senior leadership and cross functional teams with weekly project milestones and activity
- Program Co-Lead on Business Validation Testing (BVT) to identify and test different scenarios for customer migration; ensure proper customer billing and back-office support systems accuracy
- Host/attend monthly customer meetings (face to face quarterly) to discuss contract compliance and migration efforts with high profile contracted customer in FL
- Selected as a member of the NSO Leadership Development Program and assisted NSO Strategy and Execution in a stretch assignment to support Migration Reporting/Process Management
Project/Program Manager II, Base Strategy
Sprint
07.2016 - 06.2020
- Lead Retention Strategy for Inside Sales organization with over 450 employees and management. This team was responsible for sales and retention of over 100,000 assigned business accounts
- Worked with Marketing, Sales Operations and Leadership to determine retention strategy and program on over 110,000 Inside Sales based accounts
- Created and maintained various metrics reports, Quarterly, Monthly and Weekly reports for leadership
- Reviewed monthly metrics and progress with Lead Team to ensure strategy plans are effective
- Hosted Bi-Weekly Account/Churn Reviews with Sales Reps/Managers
- Developed customized retention offers for customers who have ongoing network/billing issues
- Core Team Lead for Next Leaders Program (NLP) ensuring Protégé's, and Mentors in VP Lane are actively engaged in program, support them through progress and be go-to lead for all questions/issues throughout the program
Implementation Project Manager, Business Support
Sprint
07.2008 - 07.2016
- Selected to work in the Sprint Value Added Services (SVAS) project management team to create and implement specialized solutions for business customers and saved over $20 million in third party partner commissions
- Collaborated with cross functional teams (Logistics, Engineering, Legal, Branding, eCommerce)
- Worked to create/update SVAS core documents to ensure continued success of the program
- Coordinated projects from initial discovery through implementation to project closure
- Mentored a team of IPMs new to the SVAS process and assist them in successfully running their own projects
- Provided customer service and billing support to a dedicated base of business customers
- Graduated from Next Leaders Program (NLP) after participating in monthly Mentor sessions, Small Group Innovation Project, and Executive Sessions
- Managed a team of customer service and technical support agents at NASCAR sanctioned events
Customer Care Specialist/Interim Supervisor
Sprint
05.2006 - 07.2008
- Supervised and developed a team of 14 specialists as a Fast Track Supervisor
- Ensured workflow efficiencies, customer service excellence, and quality assurance
- Acted as Team Knowledge Leader by updating team on new process changes and company policies
- Offered solutions and credits to customers who were considering cancelling service to retain their business
Education
Bachelor of Science - Business, Project Management
Capella University
Minneapolis, MN09-2024
Skills
- Project Lifecycle Management
- Cross-Functional Team Leadership
- Stakeholder Engagement & Communication
- Strategic Planning & Execution
- Executive Dashboards & Real-Time Reporting
- Data Analytics & Visualization
- Sales & Financial Data Analysis
- Strong Communication & Presentation Skills
- Adaptable & Results-Oriented
- Strategic Thinker & Problem Solver
Timeline
Reporting and Analytics Manager
T-Mobile
04.2022 - Current
Sr. Program Manager, B2B Network Synergy Office
T-Mobile
06.2020 - 04.2022
Project/Program Manager II, Base Strategy
Sprint
07.2016 - 06.2020
Implementation Project Manager, Business Support
Sprint
07.2008 - 07.2016
Customer Care Specialist/Interim Supervisor
Sprint
05.2006 - 07.2008
Bachelor of Science - Business, Project Management
Capella University
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