David Fyffe
Arlington,TX
Summary
Customer service oriented team player with over 20 years of experience working in demanding, fast-paced, cross functional environments with culturally diverse populations, including families, service providers, health and human services staff and retail customers. 12 years of experience as a service coordinator utilizing a person-centered/customer service approach, to link resources, plan, coordinate, oversee service implementation, and monitoring for satisfaction of services for individuals with intellectual and developmental disabilities. 8 years of experience managing a team of service coordinators to ensure that program protocols, timelines, guidelines and performance objectives were routinely met. Authorized to work in the US for any employer
Overview
24
24
years of professional experience
Work History
Fleet Service Clerk/Ground Operations Agent
Envoy, Inc.
Dallas/Fort Worth Airport, TX
04.2022 - 06.2024
- Guided aircraft using hand signals and batons to promote safe ground travel
- Adhered to all safety regulations set forth by FAA, TSA and company policies during ground operations activities
- Operated a variety of motorized ground support equipment such as forklifts, tugs, belt loaders
- Transported baggage to and from terminals to flight gates and transfer belts
- Provided customer service support by responding to inquiries from travelers regarding their flights or services offered at the airport terminal
Program Manager/IDD
MHMR of Tarrant County
Fort Worth, TX
11.2013 - 11.2021
- Provided on-going supervision, support, and oversight functions, within a team-oriented framework, such as: manage a group of up to fifteen service coordinators at a time to ensure that program guidelines, timelines, and performance objectives were met
- Conducted team meetings for agency/program information updates and provided training topics to meet agency and state program compliance requirements, discussed specific issues regarding team caseloads
- Provided individual supervision on a daily, weekly, monthly and/or as needed
- Conducted annual performance evaluations for each team service coordinator
- Assisted service coordinators with conflict resolution between consumers/families and/or service providers for specific service-related concerns
- Participated in crisis meetings and consultations, as required
- Served as a member of the interview committee each month
- Conducted service coordinator disciplinary actions, as needed
- Monitored and created reports showcasing program outcomes to communicate results with service coordinators, assistant and senior directors
- Reviewed and submitted employee/team timesheets to payroll for processing
Service Coordinator
MHMR of Tarrant County
Fort Worth, TX
11.2001 - 11.2013
- In conjunction with the consumer, family, and service provider, planned and coordinated a wide range of services for persons with developmental disabilities or related conditions
- Employed a discovery process - utilizing a person-centered approach - that focused on the individual's desired service wants and outcomes
- Assisted the consumer with community resources that served to provide them with a greater sense of personal empowerment
- Advocated for the consumer to ensure that their rights were protected, as well as assisted to resolve any issues, between the consumer and service provider, concerning any related service implementation, satisfaction, or delivery
- Monitored the individual's plan for service and outcome satisfaction
- Completed state required documentation and ensured that program and state guidelines and timelines were met
- Recognized by supervisor for maintaining accurate and timely records despite heavy caseload
Liquor Store Clerk
Red Coleman's
Dallas, TX
09.1982 - 11.1987
- Operated cash register accurately to process customer payments
- Restocked shelves, beer coolers, and maintained cleanliness ofshelves, displays, and checkout areas
- Assisted customers with loading purchased items into vehicles
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol
- Received deliveries from vendors and verified accuracy of order against invoice
- Assisted customers with keg rentals
- Assisted management with pricing changes or markdowns according to corporate directives
- Reviewed and submitted employee/team timesheets to payroll for processing
Education
Bachelor of Arts - Psychology
University of Texas At Arlington
08.1991
Skills
- Program Management
- Case Management
- Mentoring
- Conflict Management
- Meeting Facilitation
- Hiring and Training
- Performance Evaluations
- Employee Coaching and Motivation
- Performance Tracking and Evaluation
- Staff Training
- Teamwork and Collaboration
- Administration and Reporting
- Customer Service
Hobbies
Camping
Hiking
Cycling
Music
Darts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursTimeline
Fleet Service Clerk/Ground Operations Agent
Envoy, Inc.
04.2022 - 06.2024
Program Manager/IDD
MHMR of Tarrant County
11.2013 - 11.2021
Service Coordinator
MHMR of Tarrant County
11.2001 - 11.2013
Liquor Store Clerk
Red Coleman's
09.1982 - 11.1987
Bachelor of Arts - Psychology
University of Texas At Arlington
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