David Robinson
Wilmington,DE
Summary
Experienced Operations Executive with a focus on multi-site management and logistics, boasting over 20 years in diverse sectors. Proven success in increasing profitability and refining processes through data-driven performance strategies. Capable of turning around struggling departments and optimizing operations while maintaining cost control. Strong organizational skills and a solid history of meeting and exceeding operational and financial goals.
Overview
25
25
years of professional experience
Work History
Vault Operations Supervisor
Collectors Universe
New Castle, DE
06.2025 - Current
- Directed operations of 19-member night-shift team, focusing on staffing and training improvements.
- Optimized workflows leading to 28% increase in shift output through targeted employee development.
- Handled logistics, inventory management, and KPI monitoring using WMS and Excel effectively.
General Manager
Collier Holdings
Wilmington, DE
11.2021 - 06.2025
- Managed operations across five business units including HVAC, lawn care, auto services, powersports, and retail.
- Eliminated service department debt at J&J Powersports within 12 months through strategic revamping.
- Achieved 15% increase in customer growth by recruiting and training staff for Simply Green Lawncare.
- Reduced downtime and operational costs through effective oversight of fleet maintenance and capital purchases.
- Strengthened teamwork by coordinating cross-departmental communication initiatives.
Warehouse Manager
Holt Logistics, Inc.
Gloucester City, NJ
10.2018 - 11.2021
- Directed operations at Del Monte's largest U.S. facility, managing over 900K pallets processed each year.
- Implemented process redesigns, resulting in a 14% increase in production and a 17% reduction in labor costs.
- Cultivated vendor partnerships and authored training manuals to ensure consistent performance.
- Optimized warehouse configuration for efficient stock management and smooth traffic flow.
Managing Owner
Brandywine Concierge Services, LLC
Wilmington, DE
03.2003 - 10.2018
- Expanded multi-service business while managing operations, finance, staffing, and client relations.
- Implemented strategies to boost profitability, cut costs, and improve customer service.
- Optimized resource allocation through efficient scheduling and service request coordination.
- Built strong relationships with over 60 repeat clients for sustained business growth.
Service Advisor
Mercedes-Benz of Wilmington / Winner Infiniti Porsche
DE
01.2001 - 01.2005
- Achieved top 10 national ranking in Customer Satisfaction Index and received Infiniti Award for exceptional performance.
- Coordinated service schedules, warranty claims, and customer communications to enhance operational efficiency.
- Drove process improvements that significantly boosted revenue growth and customer satisfaction.
Floor Supervisor
Computer Aid Inc.
- Oversaw internal helpdesk handling 29K+ calls/day.
- Led mentor program acclimating new associates after initial training
- Authored Corporate outage report for high level executives
Education
B.S. - Organizational Management
Wilmington College
New Castle, DESkills
- Operations and general management
- Strategic planning and execution
- Budgeting and P&L ownership
- KPI tracking and analytics
- Multi-site leadership
- Supply chain management
- Process improvement and SOPs
- CRM and project management
- Team leadership and collaboration
Technology And Tools
Microsoft Office Suite - Google Suite- SAP - AS400 - Salesforce - QuickBooks - WordPress - Shopify - Squarespace - ADP - Workday - Workforce - JobNimbus - CRM & Project Management Systems - Kanban Software - Fleet locate - WMS Software
Timeline
Vault Operations Supervisor
Collectors Universe
06.2025 - Current
General Manager
Collier Holdings
11.2021 - 06.2025
Warehouse Manager
Holt Logistics, Inc.
10.2018 - 11.2021
Managing Owner
Brandywine Concierge Services, LLC
03.2003 - 10.2018
Service Advisor
Mercedes-Benz of Wilmington / Winner Infiniti Porsche
01.2001 - 01.2005
Floor Supervisor
Computer Aid Inc.
B.S. - Organizational Management
Wilmington College