DAVID GALLAGHER

Adaptable professional with 20+ years of experience and a proven knowledge of conflict resolution, customer service, and relationship management. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Prepare customer invoices and accept payment.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
• Confer with customers to determine their service requirements and travel preferences.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Obtain signatures from recipients of registered or special delivery mail.
• Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.
• Register, certify, and insure letters and parcels.
• Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.
• Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
• Transport mail from one work station to another.
• Receive letters and parcels, and place mail into bags.

Title: Customer Service