David Galvan
Ogden,Utah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Kforce
04.2021 - Current
- .Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met all call quality standards and daily quotas for first-call resolution.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing value of our products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed approximately 100 incoming calls and emails per day from customers.
Driver
Uber
11.2016 - Current
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with repeat clientele through consistent quality service.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
Customer Service Representative
Alorica
12.2020 - 03.2022
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing value of our products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed approximately 80 incoming, outgoing calls, and emails per day from customers
Mail Carrier
United States Postal Service
02.2014 - 09.2016
- Handled mail and packages with care to prevent damage during delivery.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
Sales Associate
Macy's
11.2012 - 04.2013
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Listened to customer needs and desires to identify and recommend optimal products.
- Solved customer challenges by offering relevant products and services.
Fernando Moreno's Assistant
Century 21 A Better Service Realty
01.2010 - 11.2010
- Coordinated appointments to show marketed properties.
- Negotiated offers between buyers and sellers to support mutually-beneficial contracts.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
Education
Business Administration -
Cerritos College
Norwalk, CA01.2014
High School Diploma -
Orthopedic Medical Magnet High School
Los Angeles, CA06.2008
Skills
- Product Education
- Customer Service
- Product Knowledge
- Microsoft Office
- Salesforce CRM
- Data Entry
- English and Spanish
- CRM Software
- Call Documentation
- Live chat support
- Call Center Operations
- Remote Office Availability
Summary
A Customer Service Representative position in a fast paced environment that will allow for personal growth and career advancement.
Qualifications
I have a friendly and outgoing personality. Communications Good written and verbal presentation skills. Use proper grammar and have a good speaking voice. Interpersonal Skills Able to get along well with co-workers and accept supervision. Flexible Willing to try new things and am interested in improving efficiency on assigned tasks. Attention to Detail Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time. Strong computer skills. Language Skills – Speaking and Writing Proficient in English and Spanish. Computer skills Proficient with Microsoft Word, Publisher, Outlook, Excel, and PowerPoint, and Internet
Cover Letter
Dear, Customer Service Representative seeker I am actively seeking a Customer Service Representative opportunity in a demanding, fast-paced multitasking workplace. My assistance experience at Century 21 a Better Service Realty and my experience in retail sales at Macy’s has equipped me with a multitude of skills. My experience as a mailman for the post office has prepared me in handling mail and packages from the post office to a mailbox in a speedy and safe manner. I would like to amplify my experience by becoming a Customer Service Representative. Throughout my career I have demonstrated for my employer an exceptional facility for meeting organizational objectives and demands. In addition to my secretarial skills, I am an adept event planner that reaches sales goals and team goals. I was the only assistant entrusted with flyers, data entry and web-maintenance. As a mailman I delivered mail and packages in a safe and correct manner. If my abilities meet the needs of your opening, I would greatly appreciate the opportunity of speaking with you personally at your earliest convenience. Thank you for your time.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Kforce
04.2021 - Current
Customer Service Representative
Alorica
12.2020 - 03.2022
Driver
Uber
11.2016 - Current
Mail Carrier
United States Postal Service
02.2014 - 09.2016
Sales Associate
Macy's
11.2012 - 04.2013
Fernando Moreno's Assistant
Century 21 A Better Service Realty
01.2010 - 11.2010
Business Administration -
Cerritos College
High School Diploma -
Orthopedic Medical Magnet High School