David Galvan
Spring
Summary
Experienced professional with over five years in service-related industries, focusing on operational oversight in the background check sector. Demonstrated leadership skills, adept at delivering presentations and managing time effectively to drive prospect and lead generation. Thrives in collaborative team environments while excelling independently, showcasing strong communication skills and a focus on customer service excellence. Skilled in decision-making, problem-solving, and maintaining client relationships to ensure satisfaction and retention. Proactive in addressing customer needs and enhancing engagement through effective communication strategies for optimal customer success.
Overview
6
6
years of professional experience
Work History
Director of Operations
Prolific Profiles
01.2022 - Current
- Company Overview: Background Check Company.
- Director of Operations at Prolific Profiles, Background Check Company.
- Manage sales team to create and maintain new business.
- Conduct online sales demo’s showing system and background check process.
- Tailor search packages to client’s needs.
- Manage day-to-day operations of the business including managing lead vendors, payroll, and writing up client proposals among other duties.
- Oversees and conducts all sales related activities from cold calling/emailing to closing deal.
- Maintain active sales campaigns via HubSpot CRM.
Software Support Analyst
MeridianLink
04.2021 - 01.2022
- Worked as an FCRA certified support analyst for TazWorks division of MeridianLink.
- Worked in a fast-paced customer support capacity required administrative as well as technical expertise.
- Specialized in software support as it relates to the background check/drug testing ordering system.
- Frequently worked customer facing solving issues related to various system integrations.
- Able to manipulate source code on back end to adjust to specific client needs.
- Built and managed applications for employment and as well as drug testing for hundreds of clients.
On-Site Technical Support
Mechdyne
04.2019 - 04.2021
- Worked as a contractor utilizing cutting-edge technology consisting of but not limited to video and audio conferencing.
- Implemented processes to carry out tasks concerning maintenance and setup of integrated systems.
- Worked as inventory specialist to track equipment throughout the campus including off-site location.
- Worked closely with residents to deliver high quality customer service and experiences using Audio/Visual systems.
- Worked in a very team driven environment while maintaining a heavy independent workload.
- Utilized cross-functional relationships to more efficiently achieve goals and complete tasks.
Education
Management Information Systems Degree -
University of Houston-Downtown
01.2019
Skills
- Client Onboarding
- Quality assurance
- Team leadership
- Account Management
- Client Success Management
- Client Retention
- Contract Negotiation
- Microsoft Office
- Operational efficiency
- Strategic planning and execution
Timeline
Director of Operations
Prolific Profiles
01.2022 - Current
Software Support Analyst
MeridianLink
04.2021 - 01.2022
On-Site Technical Support
Mechdyne
04.2019 - 04.2021
Management Information Systems Degree -
University of Houston-Downtown
Similar Profiles
WILLIAM CRUICKSONWILLIAM CRUICKSON
Paraprofessional at Prolific ResourcesParaprofessional at Prolific Resources
Gage WimberleyGage Wimberley
Youth Volleyball Coach Volunteer at Prolific SpikeYouth Volleyball Coach Volunteer at Prolific Spike
Amanda VarrialeAmanda Varriale
Digital Marketing Specialist at Prolific MarketingDigital Marketing Specialist at Prolific Marketing
Leonard ClendenenLeonard Clendenen
Quality Service Representative at PPI Quality & EngineeringQuality Service Representative at PPI Quality & Engineering
William JacksonWilliam Jackson
Machinist at Supra America Machined PartsMachinist at Supra America Machined Parts