David Galvao
Miramar,US
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Inside Sales Consultant
Southern Glazer's Wine And Spirits
05.2024 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Managed a pipeline of 400 customers through CRM tools, ensuring proper tracking and follow-up activities were executed efficiently.
Store Manager
Footlocker Inc
01.2023 - 05.2024
- 12 million in sales, over 95% NPS Customer satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
Apple
08.2017 - 01.2020
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Onboarded new employees with training and new hire documentation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed hiring and training strategies for store team of over 300 employees
Assistant Store Manager
Total Wine & More
11.2014 - 07.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Reduced store team member turnover by 50%
Store Manager
T-Mobile
05.2009 - 08.2014
- Spearheaded employee coaching initiatives focusing on upselling techniques and product knowledge enhancement for improved performance metrics.
- Assisted customers in making informed purchasing decisions by providing tailored recommendations based on their needs and preferences.
- Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
- Maintained a NPS customer satisfaction score of 95% or higher
Store Manager (various Roles)
Circuit City
07.2004 - 03.2009
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Reduced shrink by 40% and finished below desired shrink target.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
Education
High School Diploma -
Science High School
Newark2004
Skills
- Goal-Oriented
- CRM proficiency
- Objection handling
- Customer Relationship Building
- Problem-Solving
- Multitasking and Organization
- Customer Service
- Training and mentoring
- Friendly and Positive
- Fluent in Spanish and Portuguese
Certification
Brainstation.io - Web Development
Miami, 2024
Timeline
Inside Sales Consultant
Southern Glazer's Wine And Spirits
05.2024 - Current
Store Manager
Footlocker Inc
01.2023 - 05.2024
Manager
Apple
08.2017 - 01.2020
Assistant Store Manager
Total Wine & More
11.2014 - 07.2017
Store Manager
T-Mobile
05.2009 - 08.2014
Store Manager (various Roles)
Circuit City
07.2004 - 03.2009
High School Diploma -
Science High School
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