David Gambino
Louisville ,KY
Summary
Dynamic leader with a proven track record at Derby City Gaming, adept in operations management and team leadership. Excelled in enhancing customer satisfaction, streamlining workflows, and maintaining compliance, leading to significant performance improvements. Skilled in problem-solving and staff development, consistently achieving and surpassing goals.
Overview
6
6
years of professional experience
Work History
Cash Operations Manager
Derby City Gaming
11.2023 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Delivery Driver Supervisor
Kroger
07.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing appropriate solutions.
- Streamlined communication between warehouse, drivers, and customers to ensure accurate and timely deliveries.
- Ensured proper handling of sensitive materials during transport, adhering strictly to company guidelines.
- Managed inventory control processes to prevent product shortages or backorders during peak seasons.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained accurate records of vehicle maintenance logs, driver schedules, and delivery documentation.
Team Supervisor
Green District
05.2019 - 01.2022
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Trained employees on order management, food service quality and how to build rapport with guests.
- Oversaw food preparation and monitored safety protocols.
Education
Associate of Arts -
Jefferson Community And Technical College
Louisville, KYSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff management
- Management
- Staff development
- Maintaining compliance
- Goal setting
- Workflow optimization
- Health and safety compliance
Timeline
Cash Operations Manager
Derby City Gaming
11.2023 - Current
Delivery Driver Supervisor
Kroger
07.2021 - 10.2023
Team Supervisor
Green District
05.2019 - 01.2022
Associate of Arts -
Jefferson Community And Technical College
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