David Gamez
McAllen,United States
Summary
I am a seasoned professional with 20+ years of experience in wealth banking and financial services, including remote/hybrid banking/investments and client support. I am detail oriented, dependable, and skilled at managing client relationships through clear communication and efficient problem solving. I thrive in fast paced, service driven environments where accuracy, trust, and consistency are essential, and I am committed to delivering a high level of service while continuously adapting to evolving systems and processes at work and with the community. Willing to relocate: Anywhere
Overview
22
22
years of professional experience
1
1
Certification
Work History
Financial Consultant
Ameriprise Financial
United States
09.2025 - Current
- Provided advanced support for specialized financial products and services, assisting a diverse and high value client base through multiple service channels including phone, digital, and internal platforms.
- Served as a point of contact for complex and escalated client issues, conducting in depth analysis to identify root causes and implement effective, long-term solutions.
- Extensive CRM knowledge
- Navigated sophisticated systems and tools to resolve recurring service challenges while minimizing customer effort and ensuring seamless resolution.
- Participated in local community Mcallen Rotary Club events
- Partnered with internal teams and, when necessary, senior level client contacts to address sensitive or high-impact service matters.
- Executed and monitored ACAT transfers and money movements, resolving registration, TIN, and asset-level discrepancies
- Coordinated with custodians and advisors to clear NIGOs, track transfer status, and ensure timely account funding
- Consistently delivered high-quality service aligned with organizational values, contributing to strong client satisfaction, retention, and trust.
- Acted as a knowledge resource for peers by supporting team development and onboarding initiatives.
- Maintained detailed and accurate documentation of client interactions, service requests, and resolutions in compliance with internal policies and risk standards.
- Demonstrated strong risk awareness by adhering to enterprise risk management practices, identifying potential issues, and escalating appropriately.
- Core Skills & Strengths
- Advanced Customer & Client Support
- Complex Issue Resolution & Escalations
- Multi-Channel Service Delivery
- Risk Awareness & Fraud Prevention
- Relationship Management
- Process Improvement & Continuous Improvement
- Technical & Systems Proficiency
- Coaching & Team Support
Senior Financial Consultant/Hybrid
LSNB/LPL Financial
TX
05.2021 - 09.2024
- Hybrid client service specialist, primarily working from home with regular on site presence at branches to meet clients, build rapport, and gain trust
- Client first mentality: assess financial needs through empathetic conversations and deliver tailored solutions
- Over 15 years investment experience with deep product knowledge in mutual funds, UITs, fixed annuities, fixed indexed products, RILAs, variable annuities, and SPIAs
- Retirement specialist handling 401k, 403b, 457, IRAs, rollovers, defined contribution and deferred contribution plans
- Deliver personalized support across phone, chat, email and video while promoting digital self service and web capabilities
- Resolve basic to intermediate registered transactions and escalate or research complex issues to determine root cause and appropriate solutions
- Take ownership of client matters to prevent repeat contacts and reduce unnecessary transfers
- Skilled at de escalation and guiding clients through complex or unique inquiries
- Trusted partner to Financial Representatives and branch teams, coordinating to meet client needs and ensure compliance and privacy
- Drive retention and growth (323 clients under book) by aligning investment recommendations with client goals and proposing alternative strategies when appropriate
- Bilingual English Spanish supporting a territory of eight branches and coaching bankers on prospecting, objection handling, and appointment conversion
- Embrace continuous improvement by adopting new processes and technology to improve client outcomes and operational efficiency
Senior Financial Consultant/Hybrid
LSNB/LPL Financial
Texas
05.2021 - 09.2024
- Hybrid customer service expert (primarily worked from home) delivering personalized support across Starr County territory, live chat, email, and video
- 20+ years investment experience building trust through consultative conversations and tailored solutions
- Deep product knowledge: mutual funds, UITs, annuities, RILAs, SPIAs, variable annuities, retirement plans and rollovers
- Salesforce power user with experience in CRM integrations and digital self service promotion
- Handle basic to complex registered transactions, resolve escalations, and prevent repeat issues
- Partner with Financial Representatives to manage client needs, risk, compliance, and privacy
- Proven ability to retain and grow books of business (323 clients) by aligning investments with client goals
- Bilingual English/Spanish supporting multiple branches and cross-functional teams in high-volume environments
Senior Private Banker
BBVA
Texas
05.2004 - 05.2021
- Delivered high quality customer service by building and maintaining long-term client relationships through consistent outreach, financial reviews, and needs based conversations.
- Opened and serviced consumer and business accounts, including checking, savings, money market, CDs, and ancillary services, while ensuring accuracy, documentation, and regulatory compliance.
- Extensive Sales-Force knowledge (13 years)
- Identified client financial needs and recommended appropriate deposit, lending, and investment solutions to support both short- and long-term financial goals.
- Maintained regular client contact with a minimum of two proactive touchpoints per month, supporting retention, satisfaction, and cross-functional opportunities.
- Executed structured outbound calling campaigns, completing 20+ dials per call block and generating a minimum of three quality appointments per block across five branch locations.
- Scheduled and coordinated daily appointments for all five branches to uncover opportunities in deposits, consumer lending, mortgages, and investments.
- Assisted clients with secured and unsecured lending products, including persona/SBA loans, lines of credit, credit cards, heloc's, and home equity loans.
- Supported mortgage operations as a Mortgage Loan Processor, assisting with application intake, documentation, and coordination with Mortgage officers.
- Served as a Retirement Specialist, handling daily activity for 401(k), 403(b), 457 plans, IRAs, rollovers, contributions, distributions, and withdrawals.
- Provided consultative guidance on retirement and insurance solutions, including Fixed Annuities, Fixed Indexed Annuities, RILAs, Variable annuities, and SPIAs, ensuring suitability and client understanding.
- Successfully closed direct sales while also submitting qualified referrals to Financial Advisors in alignment with client needs and compliance standards.
- Partnered closely with internal and external stakeholders, including Mortgage Officers, Branch Managers, Realtors, and CPAs, to deliver integrated financial solutions and referral opportunities.
Education
High school diploma -
Mercedes ISD
High school diploma or GED - undefined
Mercedes ISD
Certification
- Series 7 Present
- Series 63
- Series 6
- Life Insurance License
- Securities Industry Essentials
- FINRA License
- Life & Health Insurance License
Languages
Bilingual
English
Spanish
Timeline
Financial Consultant
Ameriprise Financial
09.2025 - Current
Senior Financial Consultant/Hybrid
LSNB/LPL Financial
05.2021 - 09.2024
Senior Financial Consultant/Hybrid
LSNB/LPL Financial
05.2021 - 09.2024
Senior Private Banker
BBVA
05.2004 - 05.2021
High school diploma or GED - undefined
Mercedes ISD
High school diploma -
Mercedes ISD