David Garabato
Mooresville,NC
Summary
Dynamic and results-driven professional with over 15 years of diverse experience spanning IT, operations, and hospitality. Proven ability to lead teams, optimize processes, and deliver high-quality results. Skilled in multimedia technologies, customer service, and operational management. A motivated leader with a strong track record in improving efficiency, increasing customer satisfaction, and driving business growth. Known for strong interpersonal skills, a solutions-oriented approach, and the ability to adapt to new challenges.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Saladworks
01.2024 - Current
- Lead day-to-day operations, including overseeing store cleanliness, delegating tasks, and managing inventory and budgets
- Drive exceptional customer service, ensuring a positive dining experience for guests
- Assist in recruitment, scheduling, and training of new and existing staff
- Help develop and implement catering services, including customized menus for corporate clients and local schools
- Ensure food safety and quality control procedures are followed meticulously
Assistant Store Manager
The Co-Op – Frose & Eatery
05.2023 - 12.2023
- Managed a team of 10+ employees, ensuring smooth daily operations, including inventory, customer orders, and cash handling
- Organized and supervised special events, such as Carolina Panthers games and concerts, ensuring staff efficiency and guest satisfaction
- Monitored inventory levels, coordinated with suppliers for timely deliveries, and ensured stock accuracy
Senior Operations Specialist
Schneider National
01.2021 - 01.2023
- Optimized freight assignment to drivers, improving capacity utilization, profitability, and customer satisfaction
- Acted as a liaison between operations teams, drivers, and customers to resolve issues related to shipments, safety, and equipment
- Analyzed data to identify and resolve service and operational challenges, ensuring timely deliveries
Operations Representative II
Schneider National
01.2020 - 01.2021
- Supported Business Owner Advisors by managing incoming requests, ensuring on-time assignments, and providing administrative assistance
- Collaborated across teams to ensure seamless load management and problem resolution
Server
Table 31
01.2020 - 01.2021
- Delivered high-quality customer service, taking food and drink orders, managing requests, and maintaining a clean, welcoming environment
Customer Specialist Sr.
Schneider National
01.2018 - 01.2020
- Managed customer relationships and coordinated freight assignments based on market demand
- Proactively identified challenges and communicated solutions, ensuring customer satisfaction and timely delivery
Driver Services Technician
Schneider National
01.2012 - 01.2018
- Coordinated yard operations, ensuring accurate tracking and efficient flow of drivers and shipments
- Managed maintenance issues and provided real-time solutions to drivers and internal teams
Food & Beverage, Houseman, Front Desk, Night Auditor
Hilton Garden Inn
01.2010 - 01.2012
- Managed guest check-ins, handled billing, and provided exceptional service in various roles, including event setup and customer support
- Balanced cash drawers and prepared receipts, ensuring accuracy
Shipment Processor
Express Clothing
01.2008 - 01.2010
- Managed the processing and stocking of merchandise, ensuring store displays were organized and inventory was accurate
- Delivered excellent customer service, helping create a positive shopping atmosphere
Fire Sprinkler Installer
National Fire Sprinklers Inc.
01.2007 - 12.2007
- Installed and tested water-based sprinkler systems, interpreting blueprints and ensuring proper system functionality
Server/Bartender
The Velvet Hammer
01.2005 - 01.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Beef O’ Brady’s
01.2002 - 01.2005
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Specialized Technology - Information Technology (Multimedia)
ITT Technical Institute
Charlotte, NC09.2009
General Studies - Arts & Sciences
University of North Carolina at Charlotte
Charlotte, NC01.2007
General Studies - Arts & Sciences
Central Piedmont Community College
Charlotte, NC01.2004
Skills
- Leadership & Team Management
- Operational Efficiency
- Multimedia Design
- Customer Service & Relations
- Process Improvement
- Project Management
- Inventory & Budget Management
- Training & Development
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Adobe Premiere Pro
- Adobe After Effects
- 3D Studio Max
- AutoCAD
- Revit
- Microsoft Office
- Visual Basic
- Director
- Multimedia & Animation
- Layering
- Animation in Flash
- Audio/video editing and effects
- Video export & output for different formats
- Team motivation
- Customer rapport
- Multitasking
- Operations Management
- Time management abilities
Certification
AutoCAD and Revit Certified, Central Piedmont Community College, 2017
Accomplishments
- Spearheaded team initiatives that resulted in a 15% increase in customer satisfaction ratings at Schneider National.
- Led operational improvements that reduced customer complaint response times by 20% at The Co-Op.
- Increased restaurant sales through effective inventory management and optimized product offerings at Saladworks.
Timeline
Assistant Manager
Saladworks
01.2024 - Current
Assistant Store Manager
The Co-Op – Frose & Eatery
05.2023 - 12.2023
Senior Operations Specialist
Schneider National
01.2021 - 01.2023
Operations Representative II
Schneider National
01.2020 - 01.2021
Server
Table 31
01.2020 - 01.2021
Customer Specialist Sr.
Schneider National
01.2018 - 01.2020
Driver Services Technician
Schneider National
01.2012 - 01.2018
Food & Beverage, Houseman, Front Desk, Night Auditor
Hilton Garden Inn
01.2010 - 01.2012
Shipment Processor
Express Clothing
01.2008 - 01.2010
Fire Sprinkler Installer
National Fire Sprinklers Inc.
01.2007 - 12.2007
Server/Bartender
The Velvet Hammer
01.2005 - 01.2007
Server/Bartender
Beef O’ Brady’s
01.2002 - 01.2005
General Studies - Arts & Sciences
University of North Carolina at Charlotte
General Studies - Arts & Sciences
Central Piedmont Community College
Associate of Specialized Technology - Information Technology (Multimedia)
ITT Technical Institute
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