Coached, mentored and trained team members in order to improve their job performance.
Established performance standards for shop employees and monitored their work to ensure efficiency and quality of service.
Organized daily activities of the shop staff, including assigning tasks, maintaining schedules, monitoring progress and providing feedback.
Trained personnel in proper customer service techniques as well as safety protocols related to the use of lubricants and other fluids used in quick lube services.
Resolved customer complaints promptly while upholding company policies and regulations.
Lube Technician /Auto Mechanic
Castrol Premium Lube Express
Livermore, CA
11.2019 - 09.2022
Performed oil changes and lubrication services on a variety of vehicles.
Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
Replaced spark plugs and ignition wires when necessary.
Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
Recognized safety hazards while working with tools and machinery in order to avoid injury or property damage.
Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.