David Garcia
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
aloft katy mills hotel
01.2024 - 07.2024
- As Assistant Manager at the Aloft Katy Mills Hotel, I played a crucial role in ensuring smooth hotel operations and achieving exceptional guest satisfaction
- My responsibilities included: Overseeing front desk operations, including check-ins, checkouts, reservations, and guest requests
- Managing housekeeping staff, assigning tasks, monitoring performance, and maintaining the highest cleanliness standards
- Leading, coaching, and motivating team members to deliver outstanding customer service
- Conducting regular facility inspections to ensure proper maintenance and upkeep
- Collaborating effectively with sales, marketing, and maintenance departments to create a cohesive and enjoyable guest experience.
Assistant Sales Coordinator
aloft
02.2023 - 01.2024
- As Assistant Sales Coordinator at the Aloft Galleria, I played a vital role in driving sales growth and achieving revenue targets
- My responsibilities included: Effectively communicating with clients, colleagues, and management to build strong relationships and facilitate successful sales transactions
- Identifying and pursuing leads, qualifying prospects, and closing deals to consistently exceed sales targets
- Ensuring accuracy and attention to detail in all sales materials, including proposals, contracts, and presentations
- Prioritizing tasks and managing time efficiently to complete sales activities promptly and effectively
- Analyzing sales data to identify trends, opportunities, and areas for improvement, contributing to strategic decision-making
- My strong communication skills, proactive approach, and data-driven analysis enabled me to excel in this role and contribute significantly to the hotel's sales success.
Front Desk Supervisor
Aloft Houston By the Galleria
10.2022 - 02.2023
- As a dedicated Front Desk Supervisor, I excelled in leading and managing all aspects of hotel operations to guarantee exceptional guest satisfaction and operational efficiency
- My diverse responsibilities included handling check-ins, checkouts, reservations, phone messages, and special requests with unwavering professionalism
- Additionally, I effectively assigned housekeeping tasks and conducted meticulous inspections to uphold the highest standards of cleanliness throughout the hotel.
Front Desk Agent, Hotel, Motel, and Resort Desk Clerks
Aloft Houston By the Galleria
08.2022 - 10.2022
- Throughout my tenure as a Front Desk Receptionist at Extended Stay Hotels in Texas City, Texas, from September 2019 to September 2021, I consistently demonstrated my commitment to providing exceptional guest experiences
- My responsibilities encompassed greeting and checking in guests, offering comprehensive information and resolving their concerns promptly
- I efficiently managed reservations, processed payments, and coordinated effectively with various departments to ensure seamless hotel operations.
Front Desk Receptionist
Extended Stay Hotels
08.2019 - 09.2021
- Throughout my tenure as a Front Desk Receptionist at Extended Stay Hotels in Texas City, Texas, from September 2019 to September 2021, I consistently demonstrated my commitment to providing exceptional guest experiences
- My responsibilities encompassed greeting and checking in guests, offering comprehensive information and resolving their concerns promptly
- I efficiently managed reservations, processed payments, and coordinated effectively with various departments to ensure seamless hotel operations
- Additionally, I diligently generated daily reports to monitor performance metrics and identify areas for improvement
- My keen attention to security measures contributed to maintaining a safe and secure environment for guests and staff alike
- I proactively resolved issues and provided accurate information to guests, ensuring their utmost satisfaction
- My proficiency in cash handling further enhanced the efficiency of the front desk operations.
Customer Service Representative
Walgreens
05.2015 - 08.2019
- During my tenure as a Customer Service Representative at Walgreens in Houston, Texas, from May 2015 to August 2019, I consistently delivered exceptional customer service across various departments, including photo development, grocery, pharmacy, and health and beauty sections
- My proficiency in operating cash registers, stocking shelves, and maintaining a pristine work environment ensured smooth store operations
- My genuine passion for customer satisfaction was evident in my proactive problem-solving approach and effective communication skills
- I leveraged my sales acumen to promote products and drive upselling opportunities, maximizing revenue generation
- Additionally, I skillfully operated pharmaceutical equipment, managed prescription refills, and handled inventory management and billing with meticulous precision.
Education
High school diploma -
Cypress Falls High School
Houston, TXSkills
- Cost Reduction
- Operations Management
- Product and service knowledge
- Task Delegation
- Employee Performance Evaluations
- Employee Scheduling
- Recruiting and interviewing
- Consulting
- Customer Relations
- Staff Management
- Cost Control
- Performance reviewing
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
aloft katy mills hotel
01.2024 - 07.2024
Assistant Sales Coordinator
aloft
02.2023 - 01.2024
Front Desk Supervisor
Aloft Houston By the Galleria
10.2022 - 02.2023
Front Desk Agent, Hotel, Motel, and Resort Desk Clerks
Aloft Houston By the Galleria
08.2022 - 10.2022
Front Desk Receptionist
Extended Stay Hotels
08.2019 - 09.2021
Customer Service Representative
Walgreens
05.2015 - 08.2019
High school diploma -
Cypress Falls High School
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