Dependable Logistics and Operations Leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
I Graduated CUM LAUDE with a BFA degree at Texas State University of San Marcos in 2009. I have been a valuable team trainer, leader, manager, and pillar of the community in my past and current employment positions.
Overview
15
15
years of professional experience
Work History
Inbound Operations Team Lead
Target Inc.
Austin, TX
06.2023 - Current
Scheduling, staff training, inventory management, budget control, and customer service in correlation to the needs of the store.
Working knowledge of logistics and inventory software.
Exceptional organizational and analytical skills.
Firm grasp of supply chain, inventory, distribution, business, and management principles.
Ability to manage, coach, and provide training for direct reports.
Review sales trends to understand how to prioritize daily workload based on business and guest needs.
Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad.
Execute revisions, sales plans and planograms for all GM categories.
Conduct weekly price change workload for all GM categories.
Complete Radio Frequency ID (RFID) scans in GM areas and system audit functions to ensure inventory accuracy.
Accurately execute all backroom fills, including guest requests, and backstock products from GM categories efficiently and timely.
Process all inbound deliveries using the Receive application to ensure inventory accuracy.
Complete all backroom daily and weekly audits.
Demonstrate a culture of ethical conduct, safety and compliance.
Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as federal, state, and local adult beverage laws.
Built strong operational teams to meet process and production demands.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Reduced process lags and trained team members on best practices and protocols.
Housekeeper/Laundry
Brookdale Assisted Living
Austin, TX
03.2023 - 01.2024
Properly handle chemicals and cleaning compounds using personal protective equipment and following proper safety guidelines.
Ensures that all work areas are maintained keeping them clean and safe in accordance with sanitary, safety, and infection control procedures.
Perform daily scheduled cleaning duties in accordance with sanitation, safety, and infection control policies and procedures including sweeping, mopping, scrubbing walls and equipment as instructed by supervisor.
Safely utilizes equipment and reports any equipment needing service or repair immediately.
Maintaining regular attendance in accordance with facility absence policies.
Uses tactful, appropriate communication in sensitive and emotional situations.
Promotes positive public relations with patients, residents, family members, and guests.
Uses appropriate workplace behavior and adheres to the dress code at all times.
Required to attend department and facility in-service training as scheduled.
Performs other duties as assigned by leaders, supervisors and department directors.
Strong team player.
Housekeeping Supervisor
Encompass Health
Tyler, TX
03.2022 - 02.2023
Conduct hiring interviews and annual staff performance reviews.
Supervise a waste program that separates, packages and disposes of all waste according to all Federal and State Regulations, and Company Policies.
Performs quality improvement initiatives under direction of EVS Senior Director.
Conduct rounding activities to ensure environmental hygiene and cleanliness throughout the property.
Prepare necessary reporting to the Senior Director and document results.
Manage the bed tracking system and ensure the EVS response times are achieved.
Prepare reports to document results, collaborating with the Senior Director to develop improvement activities.
Adhere to fire safety codes and ensure the facility is always in compliance.
Demonstrate working knowledge of the cleaning and disinfection principles and requirements, proper chemical, equipment usage, and labor requirements for maintenance of equipment, furniture, furnishings, interior finishes for all areas of the facility.
Provide oversight of inventory, usage data, and ordering of consumable supplies and equipment repairs.
Prepare master work and time schedules, coordinating vacation and holiday time and reviewing daily adjustments in the work schedule.
Adheres to all organizational safety, risk management, and infection control and prevention standards.
Promotes a culture of patient safety through observation and education.
Coach team members on the chain of infection control and the core principles of the transmission of infectious pathogens.
Conduct patient and staff interviews to evaluate service levels and promote positive public relations.
Actively participates and contributes in efforts to improve patient experience and cleanliness scores and key departmental performance metrics.
Controls expenditures within the sphere of approved budget objectives.
Take corrective action when variances affect budget.
Ensure that all floor equipment is maintained and cared for.
Floor Technician/O.R. EVS
Aramark
Lakeway, TX
03.2019 - 02.2022
Saved the company thousands of dollars, in expenditures in floor care products and excessive payroll hours, polishing the lobby's marble flooring with products and equipment on hand without using extra hours or adding on more workload onto the floor tech crew.
Improved the appearance and the durability of the floors in the operating rooms to manufacturing standards without wax or floor finish.
Projects include partnering and working around hospital staff and operations for stripping and waxing sensitive quiet areas: L&D patient rooms and labor operating rooms, ED patient rooms and trauma operating rooms, Radiology x-ray rooms, Cath lab operating rooms, ICU patient rooms, and sterile and decontamination areas.
Surrounding area clinic travel floor technician for floor restoration and carpet cleaning.
Floor maintenance, restoration, stripping and refinishing, burnishing, spray cleaning, and spray buffing and the operation of industrial floor care equipment.
Utilize automated equipment for cleaning of a large area of floor surface.
Use the proper procedures on carpet and upholstering including shampooing, damp surface, extractions, spot cleaning, vacuuming, etc.
Operate the industrial floor care equipment as assigned.
Perform maintenance and restorative processes for all floor surfaces.
Properly process all municipal solid waste (MSW) as well as infectious and pharmaceutical waste.
Remove trash, recyclables, soiled linen, used supplies, and equipment from the assigned work area.
Disinfect receptacles and carts as needed.
Adhere to safety policies and procedures.
Cleaning and disinfecting of the operating room, recovery room and lounge area.
Cleaning and disinfecting of the Sterile and Decontamination areas.
Maintain Lakeway and Bee Caves Clinics.
Cover Austin area clinics when needed.
Housekeeping/Floor Technician Support Leader
HHS
Lakeway, TX
09.2020 - 07.2021
Recourse priorities in the way housekeepers service the BSW rehab, 'patients first with a visible presence.' Revised and reimaged the Pharmacy housekeeping checklist to better clarify the daily and weekly tasks needed to be accomplished by the housekeepers.
Managed the quantities and counts on products, merchandise and linen needed for housekeeping operations.
Created a program to track the linen, supplies, cleaning agents, discharges and the daily census on a daily, weekly and yearly basis.
Mediator between the Health and Human Services Manager and HHS housekeepers in conducting inspection reports.
Floor maintenance restoration, scrubbing, burnishing, and the operation and upkeep of industrial floor care equipment.
Use the proper procedures on carpet and upholstering including shampooing, damp surface, extractions, spot cleaning, vacuuming, etc.
Properly process all municipal solid waste (MSW) as well as infectious and pharmaceutical waste.
Properly and in a timely manner remove trash, recyclables, soiled linen, used supplies, and equipment from the assigned work area.
Disinfect receptacles and carts as needed.
Adhere to safety policies and procedures.
Cleaning and disinfecting of the hyperbaric chamber rooms, recovery rooms, and lounge areas.
Clean and disinfect the Sterile and Decontamination areas.
Logistics Team Lead
Target Inc.
Austin, TX
10.2009 - 03.2019
Supervise 20-40 team members
Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Shipping and receiving of vendors, 3rd party and store merchandise.
Remodel stockroom support leader on 6 store remodels.
Keep the sales floor fully stocked for our guests and respond to guest and team member requests fast and efficiently.
Maintain and categorize stockroom merchandise.
Partner with Store Leaders in controlling and organizing backroom aisle profiles, bulk steel, outside containers and third party storage for inventory control.
Redesigned movement of goods to minimize costs and maximize value.
Operate PDA equipment to establish accuracy of inventory.
Monitor Team Member performance, train Team Members on correcting sales floor quantities, on hand counts, creating or untying planograms.
Explained proposed solutions to customers and management through oral presentations and written proposals.
Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
Directed team activities by establishing task priorities and providing guidance.
Managed movement, sorting and loading of supplies to keep planograms on schedule.
Education
BFA - Fine Arts and Communications
Texas State San Marcos
San Marcos, TX
05.2009
Associates Degree - Fine Arts and Communications
Western Texas College
Snyder, TX
05.2003
Skills
Operations Management
End of Day Reports
Start of Day Reports
De-Escalation Techniques
Retention Export
Microsoft Office proficiency
Cross-functional team management
Customer Relationship Management (CRM)
Logistics expertise
Technical Support
Data Verification
Spreadsheet Creation
Excel expertise
Complex Problem-Solving
Budgeting and cost control strategies
Project Planning
Team Training
Brand Management
Staff Development
Performance monitoring
Performance Evaluations
Performance Improvement Plans
Staff Management
Task Delegation
Time Management
Strategic Planning
Critical Thinking
Inventory Coordination
Compliance Management
Budget Control
Expense Tracking
Safety oversight
Quality Assurance
Awardsaccomplishmentsactivities
Texas State University Juried Art Show 2006-2009
Ceramic Art Student Association (CASA) 2005-2009
CASA Bobcat Build Volunteer 2005-2009
Texas State University Thesis Exhibition 2008
CASA "Mug Madness" Volunteer Donations 2008
Texas Clay Festival Volunteer 2006-2008
Induction into Texas State University Mitte Honors Program 2007
Texas State University "Persona" Artwork Acceptance 2007
President's List Howard College 2005
Certificate of Achievement in Chemistry 2004-2005
President's List Howard College 2004
Snyder Chamber of Commerce "Junior Leaders of Tomorrow" Volunteer 2001
Western Texas College Kid's College Watercolor Teacher Volunteer 2001
Western Texas College Kid's College Ceramics Teacher Assistant Volunteer 2001
Texas Intercollegiate Press Association, Literary Magazine Illustration: Third Place 2001
Psi Zeta Chapter of Phi Theta Kappa "Celebration of Cultures" Symposium 2001