Dynamic professional with a proven track record in logistics management and customer service. Excelled in negotiations and effective communication, streamlining processes and achieving high profit. Renowned for adaptability and meticulous attention to detail, consistently exceeding client expectations and fostering repeat business through exceptional support and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Aviation Repair and Import Coordinator
SouthTec Aviation
06.2023 - Current
Created and wrote up new process instructions, resulting in a more streamlined process for repairs
Handle inbound and outbound calls pertaining to appointments for aircraft maintenance and presentation of repairs required ranging from hundreds to tens of thousands of dollars at a high success rate resulting in the highest profit over the last three years of business
Resolved invoice discrepancies efficiently, ensuring accurate and detailed descriptions of services rendered
Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
Updated and maintained manuals and adhered to governmental regulations that affected product import.
Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
Real Estate Agent
Call It Closed International Realty
11.2022 - Current
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated, facilitated, and managed real estate transactions.
Advertised client properties through websites, social media, and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Communicated with clients to understand property needs and preferences.
Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Advised clients on market conditions and property value for informed decision-making.
Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
Presented purchase offers to sellers for consideration.
Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Reviewed market research data and changed sales plans accordingly.
Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
Service Advisor
Gerry Wood Auto Group
01.2009 - 06.2023
Multi year certified in Chrysler, Jeep, Dodge, and Ram
Managed day to day appointments from basic to major repair on all makes and models
Disbursed work accordingly to streamline the process of getting the customer’s vehicle back to them in a timely manner
Cultivated professional and close relationships with the general public resulting in repeat and return business as well as generating sales of new automobiles
Managed introduction of new customers to the service department to ensure there would be a consistent process upon their first and subsequent arrivals.
Education
High School Degree -
East Rowan High School
Salisbury, NC
05.2004
Skills
Effective Communication
Accurate data entry
Transportation Planning
Documentation Review
Cost Estimation
Logistics Management
Proficient in Software
Problem-Solving
Customer Service
Attention to Detail
Customer Assistance
Problem-solving abilities
Multitasking Abilities
Reliability
Adaptability and Flexibility
Professional ethics
Data Entry
Negotiations
Affiliations
Canopy Association of Realtors
National Association of Realtors
Certification
National Association of REALTORS® (NAR) Membership - National Association of Realtors.
Real Estate Salesperson License - North Carolina Real Estate Commission.
Timeline
Aviation Repair and Import Coordinator
SouthTec Aviation
06.2023 - Current
Real Estate Agent
Call It Closed International Realty
11.2022 - Current
Service Advisor
Gerry Wood Auto Group
01.2009 - 06.2023
High School Degree -
East Rowan High School
Similar Profiles
Ismeal ZaghariIsmeal Zaghari
Aviation Mechanic at SouthTec AviationAviation Mechanic at SouthTec Aviation