David H Garrett III
Shelby,NC
Summary
Experienced with team leadership and sales strategy in retail setting. Utilizes strong communication skills to foster cohesive team environment. Consistent track record of successfully managing store operations and driving customer satisfaction at Dick's Sporting Good's and a desire to always learn.
Overview
12
12
years of professional experience
Work History
Sales Lead Keyholder
Dick’s Sporting Goods
Hickory, NC
02.2024 - Current
- Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing all daily paperework.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process..
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Led weekly staff meetings to discuss store performance metrics, review progress towards goals, and address any areas requiring improvement.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented loss prevention measures that significantly reduced instances of theft within the store location.
Assistant Store Manager
Dick’s Sporting Goods
Concord Mills & Salisbury NC
10.2021 - 02.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Hardlines Sales Lead (Keyholder)
Dick’s Sporting Goods
South Park Mall, Northlake Mall, Gastonia NC
06.2018 - 06.2022
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained and mentored new employees.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
Footwear Sales Associate
Dick’s Sporting Goods
Gastonia, NC
04.2016 - 05.2018
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Built trusting relationships with coworkers, fostering a positive work environment conducive to collaboration.
- Contributed valuable feedback during team meetings regarding strategies for improving customer experience.
- Consistently met or exceeded personal sales targets through exceptional customer service and persuasive selling techniques.
- Accurately handled cash, card and check transactions to balance computerized register.
- Supported visual merchandising efforts by arranging displays according to company standards and seasonal promotions.
- Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
Landscaper
Self - Employed
Bessemer City, NC
09.2013 - 04.2016
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Education
No Degree - Business Management
Cape Fear Community College
Wilmington, NCNo Degree - Business Management
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma -
Bessemer City High School
Bessemer City, NC06-2013
Skills
- Team management
- Store operations
- Strong leadership
- Customer service
- Marketing initiatives
- Sales floor organization
- Willingness to learn
- Goal setting and achievement
- Strategic planning
- Effective communication
- Team building and motivation
Timeline
Sales Lead Keyholder
Dick’s Sporting Goods
02.2024 - Current
Assistant Store Manager
Dick’s Sporting Goods
10.2021 - 02.2024
Hardlines Sales Lead (Keyholder)
Dick’s Sporting Goods
06.2018 - 06.2022
Footwear Sales Associate
Dick’s Sporting Goods
04.2016 - 05.2018
Landscaper
Self - Employed
09.2013 - 04.2016
No Degree - Business Management
Cape Fear Community College
No Degree - Business Management
University of North Carolina At Charlotte
High School Diploma -
Bessemer City High School