DAVID GATTO
New Brunswick
Summary
Qualified Customer Service Representative/ IT Leader . Working in a fast-paced Customer service and call center environments. Very personable and professional under pressure. Excellent communication skills; resourceful with outside vendors.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
STAFFING NOW
06.2014 - 11.2014
- Entering orders daily on IBS Enterprise system
- Responsible for processing EDI orders for customer accounts assigned
- Working with the warehouse to ensure orders are sent out in a timely manner
- Setting up new business partners daily according to account specifications
- Providing coverage on other accounts when Customer Service Reps are out of the office
- Communicating with account representatives daily on any stock or shipping related issues
- Reviewing open order reports daily, responsible for follow-up on orders that have not shipped
- Entering new items into the systems, handling off any price changes and or account modifications
Customer Service Representative
MILLER PERSONNEL
01.2014 - 06.2014
- Receive and process orders (Telephone, Email, Fax)
- Provide customer and sales team with product, pricing, expected shipments and stock availability information
- Evaluates, research and includes follow-up on a variety of routine inquiries; initiate to resolve discrepancies
- Issues returns, replacements & credits in accordance with company policy
- Initiate follow-up calls to customers in response to inquiries to ensure that action has been taken
- Logging information about customer service interactions into the system
- Ensuring that customer issues and concerns are treated in the most respectful and professional manner
- Working with excel spreadsheet daily on 100% report, expediting orders where all items are in stock
- Working in a team environment
TEAM LEADER/CUSTOMER CARE REP
JOHN WILEY & SONS
03.2002 - 12.2008
- Answered an average of 100+ calls per typical work day; handling orders and problem resolution
- Served as key liaison between sales reps/district managers to help time sensitive orders
- Solved print on demand title issues; replacements, inventory, reprints
- Worked closely with the vendors in expediting customer requests
- Trained and supported 4 team members
- Worked with Mgmt on phone evaluation for team members
- Implemented daily, weekly & monthly reports
- Participated in physical inventory on a yearly basis
CUSTOMER SERVICE REP/WAREHOUSE/LIAISON
JOHN WILEY & SONS
11.1999 - 03.2002
- Enters orders into computer system and confirmed Product, Price, Quantity, 'Bill to' address, 'Ship to' address, FOB shipping point terms, to customers in a professional and timely manner
- Responsible for maintaining orders to be expedited via Sales Rep team and fellow employees within the dept
- Cancelling & changing orders for customers as well, Sales Representatives
- Trained and supported several customer service reps for general warehouse duties; locating orders, retrieving Inventory & picking and packing orders as needed
CUSTOMER SERVICE REPRESENTATIVE
FERRERO U.S.A
03.1990 - 11.1999
- Evaluated customer’s credit to determine status how orders should be billed
- Checked product availability, consider nearest shipping point
- Responsible for tracing & tracking all shipments for on-time delivery
- Preparing reports for data accuracy; creating list of daily shipments for warehouse
- Checking daily pending orders to ensure that shipments will meet customer’s expectations (orders/samples)
- Assisting maintaining ongoing updates on the customer price files and contracts
- Identifying the appropriate company location to ship goods so that products arrive in a timely manner
- Ensuring that the shipping and packaging requirements are satisfied
- Performing special assignments upon request
Education
High School -
FLUSHING HIGH SCHOOL
01.1989
Community College -
QUEENSBORO COMMUNITY COLLEGE
01.1990
Skills
- Problem Solver
- Detail Oriented
- Computer Literate
- ERP
- SAP
- AS/400
- Microsoft Windows
- Microsoft Office products
Timeline
Customer Service Representative
STAFFING NOW
06.2014 - 11.2014
Customer Service Representative
MILLER PERSONNEL
01.2014 - 06.2014
TEAM LEADER/CUSTOMER CARE REP
JOHN WILEY & SONS
03.2002 - 12.2008
CUSTOMER SERVICE REP/WAREHOUSE/LIAISON
JOHN WILEY & SONS
11.1999 - 03.2002
CUSTOMER SERVICE REPRESENTATIVE
FERRERO U.S.A
03.1990 - 11.1999
Community College -
QUEENSBORO COMMUNITY COLLEGE
High School -
FLUSHING HIGH SCHOOL
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