Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Mathew Gauna

Austin,TX

Summary

Dynamic professional with a proven track record at Raising Cane's, excelling in team development, patient and customer satisfaction, and continuous process improvement. Recognized for exceptional customer service and strong communication skills, I leverage analytical thinking and adaptability to support workplace culture and drive operational success. I am committed to continuous learning and fostering positive relationships alongside my collogues and local community.

Overview

4
4
years of professional experience

Work History

Certified Crew Trainer

Raising Cane's Restaurants
02.2024 - Current
  • Demonstrated commitment to maintaining a safe work environment by staying up-to-date on relevant safety regulations and ensuring all crew members received necessary training in accordance with these guidelines
  • Promoted a positive, team-oriented workplace culture by encouraging collaboration and fostering strong relationships that contributed to overall restaurant success
  • Contributed to the development of new company policies and operations by sharing insights from direct interactions with employees and customers
  • Entrusted to represent Raising Cane's at major events, such as UT football games, to promote brand image and drive community engagement

Server/Busser/Closer

Pluckers
08.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Adapted from paper-based to electronic service systems, maintaining accuracy and efficiency during highest-volume business quarter: maintaining flexibility, adaptability, and tech proficiency
  • Collaborated with team members and guest during busy shifts for efficient workflow and excellent guest experiences
  • Entrusted with closing the restaurant, preparing for the morning shift, and ensuring a clean, organized, and fully stocked work environment

Server

Olive Garden
05.2023 - 08.2023
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
  • Improved dining experience by providing prompt, attentive service to guests
  • Facilitated service for large parties alongside team members, delivering exceptional customer service and an optimal dining experience

Clinical Dietician Assistant

Doctors Hospital at Renaissance Health (Main)
02.2022 - 08.2022
  • Developed and delivered outstanding bedside mannerism; scoring a 4.8/5 star patient satisfaction review
  • Collaborated with cross-disciplinary team members to provide comprehensive care for patients in various clinical settings
  • Educated patients and families on appropriate nutrition management strategies for non-specific health conditions
  • Ensuring accurate dietary restriction were abided, maintaining aseptic conditions and compliance to hospital standards and HIPPA guidelines

Crew Member

Pieology Pizzeria
06.2021 - 02.2022
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions
  • Cultivated community relationships with everyday customers and supporting our local professional soccer team, RGV Toros
  • Meeting daily goals for closing standards and cleaning procedures

Education

Bachelor of Arts - Health And Society

University of Texas At Austin
Austin, TX
12-2025

Associate of Arts - Interdisciplinary Studies

South Texas College
McAllen, TX
05-2022

High School Diploma -

PSJA North High School
Pharr TX
06-2022

Skills

  • Excellent Verbal and Written Communication
  • Hospital bed-side mannerisms and Customer Service skills
  • Certified Healthcare Enrollment Specialist and Navigator
  • State & Federal Tax Codes/TaxSlayerPo/IRS Certified Volunteer
  • Innovative and forward looking thinking
  • R-Code/Excel/Word Proficiency
  • Cross-Disciplinary, Analytical, and Patient-Centered Approach
  • HIPPA and other regulatory or other policy compliancy
  • Flexibility and adaptability
  • Desire to learn and grow
  • Teamwork and staff development

Timeline

Certified Crew Trainer

Raising Cane's Restaurants
02.2024 - Current

Server/Busser/Closer

Pluckers
08.2023 - 12.2023

Server

Olive Garden
05.2023 - 08.2023

Clinical Dietician Assistant

Doctors Hospital at Renaissance Health (Main)
02.2022 - 08.2022

Crew Member

Pieology Pizzeria
06.2021 - 02.2022

Bachelor of Arts - Health And Society

University of Texas At Austin

Associate of Arts - Interdisciplinary Studies

South Texas College

High School Diploma -

PSJA North High School

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