David Geist
Ben Wheeler
Summary
Customer Service-focused professional with 10+ years of experience in high-volume Luxury environments, experienced in quality control, customer trust, and process optimization. Former business owner with hands-on experience in inventory intake, inspection, vendor coordination, training, and workflow efficiency. Technically adept (AWS Cloud Certified) with a strong record of accuracy, reliability, and meeting performance standards. Well-suited for Amazon Fulfillment, Returns Processing, Operations Associate, or Team Lead-track roles.
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Massage Therapist / Service Specialist (Part-Time)
The Sanctuary Spa on Camelback Mountain
12.2023 - Current
- Operate in a high-volume, time-sensitive environment requiring precision, consistency, and customer trust
- Follow strict service protocols and quality standards to ensure client satisfaction
- Manage scheduling, preparation, and turnaround efficiency under time constraints
- Maintain a 5-star operational standard through accuracy, professionalism, and attention to detail
Massage Therapist
Elements Massage
11.2021 - 12.2023
- Performed structured client intake and service execution following standardized procedures
- Maintained detailed records and ensured accuracy in service delivery
- Worked efficiently in a fast-paced, metrics-driven environment
- Communicated clearly with team members to maintain workflow efficiency
Massage Therapist
Fairmont – Well & Being Spa
10.2013 - 06.2021
- Delivered consistent, high-quality service in a luxury, high-volume operation
- Developed standard operating procedures (SOPs) adopted across the department
- Assisted with training, onboarding, and continuing education for new team members
- Supported leadership with scheduling, setup, and workflow coordination
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Operations Manager / Owner
1-800-DRYCLEAN
10.2006 - 07.2012
- Managed end-to-end logistics, including intake, inspection, sorting, and delivery workflows
- Oversaw inventory handling, quality control, and customer returns
- Trained drivers and staff on process compliance, efficiency, and safety standards
- Negotiated vendor contracts and controlled operating costs
- Maintained accurate records and met daily operational deadlines
- ?
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Field Technician
Electronics Design Group
03.2005 - 01.2006
- Installed and tested electronic systems following technical specifications
- Performed inspections, troubleshooting, and verification of system performance
- Coordinated daily tasks with team members and contractors
- Utilized safety practices with no complaints or accidents.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
Network Monitoring Technician
Viacom MTV Networks
12.2004 - 02.2005
- Monitored analog and digital systems for quality assurance and error detection
- Used diagnostic tools to identify and escalate issues
- Maintained real-time communication with operations teams
- Ensured service continuity and compliance with technical standards
- Completed frequent inspections to identify and resolve problems affecting performance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Education
Semiconductor Quick Start Program -
Mesa Community College
01.2025
Associate of Science - Audio Engineering
Full Sail University
Winter Park, FLCertified Massage Therapist - undefined
Dawn Career Institute
Skills
- Product Inspection & Quality Evaluation
- Administrative procedures
- Returns Processing & Inventory Handling
- SOP Compliance & Process Improvement
- High-Volume, Fast-Paced Work Environments
- Team Collaboration & Independent Execution
- Time Management & Productivity Metrics
- Customer Trust & Accuracy Standards
- Training & Onboarding
- Technical Systems & Digital Tools
- Service optimization
Certification
- AWS Cloud Practitioner Certification
- Generation Junior Cloud Practitioner Program (2022)
Timeline
Massage Therapist / Service Specialist (Part-Time)
The Sanctuary Spa on Camelback Mountain
12.2023 - Current
Massage Therapist
Elements Massage
11.2021 - 12.2023
Massage Therapist
Fairmont – Well & Being Spa
10.2013 - 06.2021
Operations Manager / Owner
1-800-DRYCLEAN
10.2006 - 07.2012
Field Technician
Electronics Design Group
03.2005 - 01.2006
Network Monitoring Technician
Viacom MTV Networks
12.2004 - 02.2005
Certified Massage Therapist - undefined
Dawn Career Institute
Semiconductor Quick Start Program -
Mesa Community College
Associate of Science - Audio Engineering
Full Sail University