David Gerdes
Summary
Experienced Account Manager and Director Of Process Engineering with a demonstrated history of working in the telecommunications and logistics industry. Skilled in Operations Management, Lean Manufacturing, Six Sigma, Root Cause Analysis, RMA Reductions and Manufacturing. Strong professional with a Master of Business Administration (M.B.A.) focused in Organizational Leadership from Ashford University.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Success Manager
WipeOS
11.2023 - Current
- Prospecting potential customers and manage the sale from discovery call, through demo and complete the sale
- Upsell WipeOS products and contract terms to maximize profits for new and existing customers
- Utilize Zoho to manage status of potential customer through the sales cycle
- Communicate technology upgrades as development releases new enhancements
- Review customer's current flow and recommend changes in process to improve speed and quality
- Build strong, long lasting relationships with customers.
Senior Account Manager
Blancco
08.2022 - 10.2023
- Prospecting potential customers and manage the transaction through entire process
- Negotiate pricing and contract terms to maximize profits for new and existing customers
- Managing the clients account from acquisition through the end of contract through Salesforce
- Review customer's current flow and recommend changes in process to improve speed and quality
- Build strong, long lasting relationships with customers
- Obtain customer feedback and work with sales engineer to create new feature requests
- Complete onsite visits to build relationships and hold QBR meetings.
Senior Account Manager
Phonecheck LLC.
03.2020 - 08.2022
- Ensure customer communication is achieved every month for 100% of customers
- Manage up to 250 clients ranging from small single station operations to many corporate large accounts
- Design process flows and solutions to optimize device processing using Phonecheck and their ERP systems
- Identify and onboard new customers and roll out to multiple stations in their facilities
- Utilize Salesforce to manage sales opportunities and customer communication
- Enter customer issues into Jira and create tickets and monitor until tickets are closed
Director of Process Engineering
EcoATM/Gazelle
04.2017 - 02.2020
- Obtained audit results and added process controls to consistently exceed 97% device grading accuracy
- Acquired and maintained service and vendor relationships to obtain upside on device ASPs
- Responsible for overseeing processes and quality program in the processing facility of mobile devices which includes a staff of more than 150 operators
- Improved device processing handling by reducing touches by 50%
- Increased individual operator UPH output from 18 units an hour to 42 units an hour
Director of Process Engineering
HYLA Mobile
05.2014 - 04.2017
- Obtained and maintained compliance to R2, OHSAS and ISO standards
- Created standard work and process design/development for clients such as AT&T, Verizon, Best Buy, Facebook, Google and TELUS
- Managed outsourced processing facility of mobile devices which includes a staff of more than 350 operators
- Improved device processing handling by reducing touches by 80%
- Increased individual operator UPH output by 200%
- Actively engaged in RFI/RFP responses representing engineering, operations and quality
Sr. Quality Manager – North America Technology Division
Syncreon 3PL
11.2012 - 05.2014
- Maintained and ensured compliance to QMS system to ISO 9001:2008 standards
- Created standard work and process development for warehouse operations
- Facilitated Root Cause Corrective Action events and communicating results to customers
Operations Supervisor
Sikorsky Aircraft – United Technologies
01.2009 - 11.2012
- Supervised over 75 technicians evaluate and complete repairs on UH-60 main and tail rotor blades
- Worked with Production Control, Material, Quality, Customer Support to increase blade output
- Actively lead the increase in output of UH 60 main rotor blades from 8 blades a month to over 60 blades.
- Instructed employees on ACE tool usage (RRCA, COPBQ, 6S, SIPOC, PAAG, VSM, Process Map).
Extended Parts Plan/Warranty Administrator
Bell Helicopter – Textron
01.2004 - 01.2009
- Present parts plans to potential customers and assist in selling of the plans
- Evaluated and determine financial credit applied to parts plan warranty claims
- Interfaced day to day with parts plan issues and claim resolutions.
Fourth Grade Teacher/Varsity Wrestling Coach
Grapevine – Colleyville Independent School District
01.2000 - 01.2004
Education
Master of Business Administration -
University of Arizona Global Campus
05.2009
Bachelor of Science, Education -
University of Northern Iowa
12.1999
Skills
- Lean Process Design
- Customer Account Management
- Client Relations
- Staff Mentoring & Leadership
- Change Management
Certification
- UTC ACE Associate Lean Manufacturing Certification – Certified 2012
- Textron - Six Sigma Green Belt – Certified 2008
Timeline
Customer Success Manager
WipeOS
11.2023 - Current
Senior Account Manager
Blancco
08.2022 - 10.2023
Senior Account Manager
Phonecheck LLC.
03.2020 - 08.2022
Director of Process Engineering
EcoATM/Gazelle
04.2017 - 02.2020
Director of Process Engineering
HYLA Mobile
05.2014 - 04.2017
Sr. Quality Manager – North America Technology Division
Syncreon 3PL
11.2012 - 05.2014
Operations Supervisor
Sikorsky Aircraft – United Technologies
01.2009 - 11.2012
Extended Parts Plan/Warranty Administrator
Bell Helicopter – Textron
01.2004 - 01.2009
Fourth Grade Teacher/Varsity Wrestling Coach
Grapevine – Colleyville Independent School District
01.2000 - 01.2004
Master of Business Administration -
University of Arizona Global Campus
Bachelor of Science, Education -
University of Northern Iowa