DAVID GHITIS
Simi Valley,CA
Summary
Technical Support and Field Engineering professional with 20+ years of experience in troubleshooting, system deployments, customer enablement, and mission-critical operations. Strong background supporting cybersecurity solutions, telecom systems, and complex multi-platform environments. Skilled in diagnosing hardware/software issues, performing root cause analysis, and delivering hands-on technical training for enterprise and government customers. Known for reliability in high-pressure scenarios and for ensuring stable, secure, and efficient system performance
Professional with strong background in providing technical support and resolving complex customer issues. Skilled in troubleshooting, networking, and software diagnostics, ensuring seamless user experiences. Valued team collaborator focused on achieving results and adapting to evolving needs. Known for clear communication, problem-solving abilities, and customer-centric approach.
Overview
27
27
years of professional experience
Work History
CUSTOMER SUPPORT ENGINEER
Waterfall Security
09.2022 - 01.2025
- Performed onsite and remote installations of industrial cybersecurity products for enterprise and critical-infrastructure environments. Field deployments, Windows, Linux.
- Diagnosed and resolved complex hardware, software, and networking issues, improving system stability and reducing operational disruptions. RCA, TCP/IP, Routing, SLA Compliance
- Delivered technical training for operators and administrators on configuration, maintenance, and secure system operation.
- Provided ongoing Tier 2 support, system monitoring guidance, and best-practice recommendations to ensure reliable and secure deployments. Customer-facing technical support.
FIELD SUPPORT ENGINEER (TIER 1 & TIER 2) DELIVERY & TRAINING ENGINEER
Cognyte (formerly Verint)
05.2009 - 06.2022
- Supported tactical and strategic intelligence systems for ground and airborne operations in mission-critical environments for Law Enforcement Agencies.
- Delivered customer training on system workflows, operational methodology, and platform capabilities.
- Troubleshot and resolved hardware, software, and configuration issues under high-pressure conditions, ensuring operational readiness.
- Collaborated with engineering and delivery teams to deploy, maintain, and optimize complex technical solutions across multi-site environments.
Chief Technology Officer
BEC-TEL
01.2005 - 01.2008
Technical Support Engineer
Access IP
01.2003 - 01.2005
Presales & Senior Support Engineer
ARENLT Ltd.
01.2000 - 01.2003
Network Manager
Lucent Technologies Israel
01.1998 - 01.2000
Skills
- Technical Support & Troubleshooting
- Advanced Hardware/Software Diagnostics
- Root cause identification
- Incident Resolution & Escalation Management
- Field Engineering & Deployments
- On-Site & Remote Installations
- System Configuration & Integration
- Mission-Critical Environments Support
- Cybersecurity & Network Infrastructure
- Industrial Cybersecurity Systems
- Network Protocols (TCP/IP, DNS, DHCP)
- Secure System Operation & Hardening
- Customer Enablement & Training
- Technical Training Delivery
- Customer Onboarding & Enablement
- Workflow & Best-Practice Coaching
- Systems & Platforms
- Virtualization (VMware ESXi)
- Windows/Linux Administration
- Enterprise Monitoring & Logging
- Operational Excellence
- Process Improvement & Documentation
- Cross-Functional Collaboration
- SLA-Driven Support Execution
Languages
Spanish
Native or Bilingual
Hebrew
Native or Bilingual
English
Native or Bilingual
Timeline
CUSTOMER SUPPORT ENGINEER
Waterfall Security
09.2022 - 01.2025
FIELD SUPPORT ENGINEER (TIER 1 & TIER 2) DELIVERY & TRAINING ENGINEER
Cognyte (formerly Verint)
05.2009 - 06.2022
Chief Technology Officer
BEC-TEL
01.2005 - 01.2008
Technical Support Engineer
Access IP
01.2003 - 01.2005
Presales & Senior Support Engineer
ARENLT Ltd.
01.2000 - 01.2003
Network Manager
Lucent Technologies Israel
01.1998 - 01.2000