Letter Carrier
USPS
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Sorted and cased Number+ pieces of mail each day with high accuracy.
- Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
- Provided prompt mail delivery to businesses and residences on specified route.
- Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.
- Minimized delivery errors by double-checking addresses on mail items before placing them in appropriate mailboxes or delivery slots.
- Explained mail regulations, policies or procedures to postal customers.
- Planned and cased mail in sequence of delivery for designated route.
- Collaborated with supervisors to address customer inquiries or concerns, resolving issues promptly to maintain a high level of customer satisfaction.
- Assisted with training new hires in proper mail handling procedures, safety protocols, and route navigation techniques for optimal performance.
- Adhered to all postal regulations and guidelines, ensuring compliance with federal laws and maintaining the integrity of the mail system.
- Explained postal service policies, requirements and services to residents.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
