David Gilbert
Las Vegas,NV
Summary
Accomplished Professional Driver and Sears Auto Center Manager, adept in route planning and customer service, significantly enhanced operational efficiency by 26%. Leveraged expertise in vehicle inspections and maintenance, alongside strong communication skills, to foster client relationships and drive repeat business. Proven track record in improving safety, punctuality, and satisfaction across diverse driving conditions and managerial tasks.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Professional Driver
Independant Contract
07.2006 - 12.2024
- Improved customer satisfaction by providing timely and efficient transportation services.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Performed regular maintenance tasks on the vehicle, optimizing functionality and preventing costly repairs down the road.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Drove safely in various weather and road conditions to avoid accidents.
Sears Auto Center Manager
Sears Auto Center
06.2004 - 07.2006
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Achieved 26% increase in productivity in fixed operations, parts and service department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate of Science - Respiratory Therapy
Rogue Community College
Grants Pass, ORSkills
- City and non-city driving
- Route planning
- Transportation
- Basic vehicle repairs
- Punctuality
- Verbal and written communication
- Safety protocols
- Fuel efficiency
- Load securing
- Customer service
- Traffic laws
- Vehicle inspections
- Efficient routing
- CDL license
Certification
- DOT Medical Examiner's Certificate– U.S.Department Of Transportation.
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV).
2 million mile safe driving award
As a lead seat team driver, we were awarded the coveted 2 million safe mile driver award by our last contractor.
Timeline
Professional Driver
Independant Contract
07.2006 - 12.2024
Sears Auto Center Manager
Sears Auto Center
06.2004 - 07.2006
- DOT Medical Examiner's Certificate– U.S.Department Of Transportation.
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV).
Associate of Science - Respiratory Therapy
Rogue Community College
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