Karen Gipson
Maud ,Tx
Summary
Dynamic Pharmacy Technician with proven expertise at enhancing workflow efficiency and patient satisfaction through exceptional customer service and meticulous medication management. Skilled in pharmaceutical calculations and insurance claim processing, I foster strong relationships with healthcare providers, ensuring compliance with HIPAA regulations and optimizing pharmacy operations.
Accomplished and certified Pharmacy Technician with over 25 years of experience in pharmacy environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to learn new job and pursue a new career path that will mesh with some of extensive background at Wadley Hospital by processing invoices, purchase orders, and other paperwork for the whole hospital by making sure we stayed in budget by getting the cheapest medications available and also to ensure credits were done to those accounts. All of this information was compiled in a report and given to the Director of the pharmacy.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
Red River Pharmacy
08.2023 - 04.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Assisted in management of prescription deliveries, improving patient convenience.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
Christus Health
02.2023 - 07.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Pharmacy Technician
RED RIVER PHARMACY
06.2022 - 02.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Streamlined drug distribution processes, reducing wait times for patients.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Assisted in management of prescription deliveries, improving patient convenience.
Pharmacy Manager
Texarkana Surgery Center Gp
01.2021 - 06.2022
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Reduced medication waste and disposal costs by implementing effective stock rotation system.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Pharmacy Buyer
Wadley Regional Medical Center
09.2000 - 01.2021
- Collaborated with pharmacists to ensure appropriate medication selections, contributing to improved patient outcomes.
- Maintained detailed records of all transactions, providing a clear audit trail for regulatory compliance purposes.
- Implemented quality assurance measures for incoming shipments, ensuring all medications met organizational standards before distribution to patients.
- Mentored and trained new pharmacy buyers, sharing best practices to develop a cohesive purchasing team.
- Managed budgetary constraints effectively, prioritizing essential medications and ensuring cost-effective purchasing decisions.
- Participated in organization-wide initiatives aimed at improving patient care quality, leveraging expertise in pharmaceutical procurement processes.
- Reduced medication waste by closely monitoring stock levels and coordinating timely purchases to maintain optimal inventory levels.
- Analyzed historical usage data to forecast future demand accurately, preventing stockouts and overstock situations.
- Provided support during pharmacy inspections by presenting organized documentation of purchasing processes and inventory controls.
- Improved pharmacy inventory management by implementing strategic purchasing practices and negotiating contracts with suppliers.
- Enhanced supplier relationships through regular communication, resulting in better pricing and more favorable terms for the organization.
- Assisted in the implementation of new pharmacy software systems, leading to increased efficiency in order processing and inventory management.
- Identified opportunities for cost savings through bulk purchasing agreements or alternative sourcing options while maintaining quality standards.
- Worked closely with other departments within the organization to address supply chain issues or concerns promptly.
- Coordinated returns of expired or damaged medications according to established protocols, minimizing financial losses for the organization.
- Ensured adherence to federal regulations governing pharmaceutical procurement processes, such as DEA requirements or FDA guidelines for controlled substances handling procedures.
- Contributed to interdisciplinary team meetings by sharing insights regarding medication availability and potential substitutions when necessary.
- Developed strong relationships with pharmaceutical representatives, staying informed on industry trends and new product offerings.
- Streamlined order processing by developing efficient workflows, reducing turnaround times for medication orders.
- Participated in continuing education opportunities to stay current on best practices in pharmaceutical procurement and inventory management.
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Collaborated with sales team to identify and fulfill customer needs.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Researched and identified new suppliers and vendors.
- Established relationships with vendors to secure competitive pricing and discounts.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Evaluated product quality and vendor performance to maintain quality standards.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Studied and monitored market trends to identify potential suppliers.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Education
High School Diploma -
MAUD ISD
MAUD TX 05-1988
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Patient confidentiality
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmaceutical calculations
- Pharmacy and customer records management
- Labeling accuracy
- Drug inventory control
- Drug safety
- Prescription filling
- Stocking shelves
- Processing payments
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Advanced math skills
- Manual and automated medication dispensing
- Compounding techniques
- Receiving incoming supplies
- Medication storage procedures
- Regulatory compliance
- Order verification
- Secure storage of medications
- Updating medication histories
- Drug storage procedures
- Interpreting orders
- Aseptic techniques
- FDA drug safety guidelines
- Drug utilization review
- Staff development
- Intravenous admixture preparation
- New hire onboarding
- Record preparation
- Operations support
- Billing support
- Proper labeling
- Labeling prescriptions
- Ordering and stocking medications
- FDA and HIPAA compliance
- FDA compliance
- Quality assurance and control
- Troubleshooting malfunctioning equipment
- Attendance oversight
- Supporting pharmacy operations
- Proper labeling procedures
- Pharmacy operations
- Resolving customer issues
- Customer service
- Data entry
- Attention to detail
- HIPAA compliance
- Prioritization and organization
- Prescription filling and labeling
- Dispensing medications
- Cash register operations
- Team coordination
- Inventory tracking
- Certified pharmacy technician (cpht)
- Creative thinking
- Inventory management
- Analytical thinking
- Relationship building
- Patient profile setup
- Resolving complaints
- Employee training
- Medication storage and labeling
- Staff leadership
- Equipment cleaning and maintenance
- Medical insurance claims processing
- Certified pharmacy technician
- Confidentiality practices
- Insurance claim processing software
- Medication documentation
- Safe chemical handling
EMPLOYEE OF THE YEAR AT TEXARKANA SURGERY CENTER
I was selected as the employee of the year at the Texarkana Surgery Center and the wording in the award was " In appreciation of your exceptional contributions and dedication to excellence. Thank you for your hard work, dedication, and commitment to our team. For going above and beyond, we sincerely appreciate your efforts. In recognition of your positive impact on our organization. We are grateful for your loyalty, passion, and positive impact. This award is presented to Karen Gipson for your outstanding contributions and dedication to the Texarkana Surgery Center.
Timeline
Pharmacy Technician
Red River Pharmacy
08.2023 - 04.2025
Pharmacy Technician
Christus Health
02.2023 - 07.2023
Pharmacy Technician
RED RIVER PHARMACY
06.2022 - 02.2023
Pharmacy Manager
Texarkana Surgery Center Gp
01.2021 - 06.2022
Pharmacy Buyer
Wadley Regional Medical Center
09.2000 - 01.2021
High School Diploma -
MAUD ISD
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