Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

David Glass

The Woodlands

Summary

Results-driven Business Manager with over two decades of progressive experience in operations, sales, and strategic leadership across diverse industries including medical supply, pest control, and oilfield services. Proven ability to optimize business processes, drive significant revenue growth, enhance profitability, and develop high-performing teams. Adept at P&L management, market expansion, and fostering robust client relationships. Eager to leverage extensive expertise to achieve organizational objectives and drive sustained success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Life and Health Broker

USA Benefits Group
03.2025 - Current
  • Conducted comprehensive consultations with small to large businesses, designing tailored benefits packages that met diverse staff needs and improved employee satisfaction.
  • Provide expert guidance on life insurance products, securing financial protection for burial costs, mortgages, and living expenses.
  • Delivered engaging speaking engagements and educational presentations to over X community groups, educating Y individuals on health, life, and ancillary products.
  • Developed and implemented robust sales procedures and KPIs, resulting in a X% increase in lead conversion and achieving Y% above sales goals.
  • Recruit, train, and mentor new insurance agents, fostering a high-performing sales team.
  • Perform field underwriting and provide financial consultation, ensuring optimal client solutions.

Business Manager/General Manager

SLH Medical Supply
08.2020 - 04.2024
  • Recruited and onboarded over 100 1099 sales representatives, building a high-performing team that consistently exceeded sales targets by X%.
  • Cultivated robust business profiles across the medical industry, retail, and first responder sectors, significantly expanding market reach.
  • Orchestrated charitable events and donation initiatives to nursing homes and small medical providers, enhancing community engagement.
  • Spearheaded the distribution of critical Personal Protective Equipment (PPE) during a period of scarcity, securing vital supplies for the public.
  • Developed and executed educational campaigns on PPE functionality and necessity, increasing public awareness.
  • Coached and led sales teams, fostering a motivated environment that enabled goal achievement and professional development.

CEO

MHIS Pest Control Services
09.2022 - 10.2023
  • Developed and implemented comprehensive Standard Operating Procedures (SOPs) for company-wide operations and individual positions, improving efficiency.
  • Established detailed protocols for effective pest prevention and brand building, enhancing service quality and market presence.
  • Created and refined sales scripts for both in-field and phone interactions, optimizing conversion rates.
  • Managed the full recruitment and training lifecycle for new staff, implementing a structured evaluation system that improved team performance by X% and reduced onboarding time by Y%.
  • Successfully implemented Fieldroutes and Trainual software, enhancing operational tracking and reporting.
  • Set aggressive sales goals and managed budgets, consistently driving the team to achieve and exceed targets.
  • Authored insightful and engaging monthly company letters, driving customer retention and increasing sales opportunities.
  • Conducted regular audits of service vehicles, safety protocols, and personnel, ensuring compliance and operational excellence.

Regional Manager

Icon Ecological Solutions
05.2017 - 05.2020
  • Directed all facets of a $2.8 million organization, encompassing budget planning, strategic development, community outreach, forecasting, and payroll management.
  • Designed and delivered targeted training sessions on best practices and procedures, leading to measurable increases in profitability.
  • Managed routine maintenance programs and scheduled service for equipment, ensuring peak operational performance.
  • Optimized operational schedules to meet order demands and business forecasts, enhancing delivery efficiency.
  • Proactively resolved customer conflicts, cultivating a positive environment and strengthening customer relationships.
  • Conducted thorough evaluations of production levels, quality standards, and maintenance actions, identifying and rectifying operational problems to maintain targets.
  • Oversaw comprehensive business functions for multiple locations, including operational P&L management, workforce planning, and customer service.

President

Infinity Oilfield and Industrial Supply LLC
02.2013 - 01.2017
  • Led significant business-wide transformations, modernizing procedures and organizational structure to enhance efficiency.
  • Drove new business acquisition through active participation in trade shows, strategic networking events, and targeted outreach via phone and email.
  • Directed technological improvements, resulting in substantial reductions in waste and resolution of business bottlenecks.
  • Developed and executed innovative sales and marketing strategies that directly facilitated significant business expansion.
  • Integrated media and web advertising initiatives into client marketing strategies, demonstrably enhancing brand visibility and recognition.

Education

Texas General Lines Life & Health -

Xcel Solutions
Spring, TX
07.2024

Business Management - English Literature

Kent State University
Kent, OH

Texas General Lines Property & Causality - undefined

Test Crushers Exam Prep LLC
Spring, TX
04.2024

Skills

  • Leadership & Management: Operations Management, Strategic Planning, Decision Making, Staff Management & Development, Employee Training, Mentoring, Goal Setting, Performance Management
  • Business Development: Sales & Marketing Strategy, Business Development, Relationship Development, Customer Retention, New Business Acquisition, Market Expansion
  • Financial Acumen: Cost Control, Budgeting, P&L Management, Financial Consultation
  • Process Optimization: Problem-Solving, Quality Management, SOP Development, Process Improvement, Supply Chain Management, Compliance (PPE/OSHA/Safety)
  • Technical Proficiency: (Software Implementation)
  • Business growth
  • Compliance requirements
  • Workplace training
  • Business relationship building
  • Relationship management
  • Compliance adherence
  • Negotiation expertise

Awards

Branch Manager of the Year: 2001, 2002, 2004, Customer Retention Champion: 2002, 2004, 2005, 2006

Certification

  • Licensed Texas General Lines Life & Health Insurance
  • Licensed Texas General Lines Property & Causality Insurance

Timeline

Life and Health Broker

USA Benefits Group
03.2025 - Current

CEO

MHIS Pest Control Services
09.2022 - 10.2023

Business Manager/General Manager

SLH Medical Supply
08.2020 - 04.2024

Regional Manager

Icon Ecological Solutions
05.2017 - 05.2020

President

Infinity Oilfield and Industrial Supply LLC
02.2013 - 01.2017

Texas General Lines Property & Causality - undefined

Test Crushers Exam Prep LLC

Texas General Lines Life & Health -

Xcel Solutions

Business Management - English Literature

Kent State University

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