David Glass
Hawthorne,CA
Summary
Goal-oriented professional with proven problem-solving skills and a strong focus on customer service. Experienced in managing operations and training teams to enhance efficiency and service quality.
Dynamic professional with over seven years in logistics and operations. Skilled in managing daily workflows, training team members, and implementing process improvements that enhance productivity and ensure timely package delivery.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Aircraft Mechanic] position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Intl Import Cage Agent
Federal Express
06.2018 - Current
- Managed daily operations to ensure timely package delivery and efficient workflow.
- Trained new team members on safety protocols and operational procedures.
- Conducted regular inspections of equipment to maintain operational integrity and safety standards.
- Developed training materials to enhance staff understanding of shipping regulations and compliance.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Monitored shipment progress and resolved any logistical issues promptly.
- Implemented process improvements that enhanced productivity and reduced delays.
Scan Coordinator
Superior Groceries
11.2015 - 11.2018
- Coordinated product scanning processes to ensure accurate inventory management.
- Implemented system improvements to enhance workflow efficiency and accuracy.
- Trained team members on best practices for scanning operations and inventory control.
- Analyzed scanning data to identify trends and recommend process enhancements.
- Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
Service Agent (on Call)
Enterprise Car Rental
10.2014 - 12.2014
- Managed customer inquiries and resolved issues to enhance service satisfaction.
- Coordinated vehicle preparations and ensured compliance with safety standards.
- Facilitated rental agreements, effectively communicating terms to customers.
- Conducted vehicle inspections and maintained cleanliness to meet quality benchmarks.
- Collaborated with team members to streamline daily operations and increase efficiency.
Dishwasher
The Embassy Suites
06.2013 - 04.2014
- Operated industrial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Ensured compliance with health and safety regulations through diligent sanitation practices.
- Collaborated with kitchen staff to streamline workflow and improve service speed during peak hours.
- Managed inventory of cleaning supplies, ensuring availability for uninterrupted operations.
- Trained new team members on proper dishwashing techniques and safety protocols.
- Conducted regular maintenance checks on dishwashing machines to ensure optimal performance.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Dishwasher/Line Cook
The Lazy Dog Cafe
11.2005 - 03.2013
- Maintained inventory of cleaning supplies, coordinating restocking as needed.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Monitored food quality and presentation to maintain high standards.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Collaborated with chef to develop new menu items, leading to increased diner interest and sales.
- Grilled meats and seafood to customer specifications.
Education
A&P License - Airframe And Powerplant Maintenance
Spartan College Of Aeronautics And Technology
Inglewood, CA11-2015
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Effective problem resolution
- Relationship building
- Goal-oriented mindset
- Adaptability and flexibility
- Teamwork
Timeline
Intl Import Cage Agent
Federal Express
06.2018 - Current
Scan Coordinator
Superior Groceries
11.2015 - 11.2018
Service Agent (on Call)
Enterprise Car Rental
10.2014 - 12.2014
Dishwasher
The Embassy Suites
06.2013 - 04.2014
Dishwasher/Line Cook
The Lazy Dog Cafe
11.2005 - 03.2013
A&P License - Airframe And Powerplant Maintenance
Spartan College Of Aeronautics And Technology