I truly enjoy volunteering to assist within my community and help those that are in need
David Glenn
Peoria,AZ
Summary
Versatile and engaging professional who combines strong relationship building experience, public speaking and excellent communication skills from a business, customer service, and compliance background, with management, marketing and training expertise to create bridges between internal and external clients, vendors and customers. Prior business experience includes over fifteen years of marketing, management, training, diversity, leveraging and driving successful results in multi-faceted environments through customer service. Skilled Relations Specialist focused on maximizing ROI success through effective use of collaboration and identifying areas for improvement, communication and networking abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Forward-thinking Operations Specialist bringing over 19 years of expertise in customer service and relationship management for private and public sector businesses. Cultivates rapport with stakeholders and vendor partners to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office and Google Workspace software.
Overview
23
23
years of professional experience
Work History
Affiliate Relations Specialist
National Education Association Member Benefits
12.2008 - Current
- Manage multiple customer relationships within five states for member development, strategic planning, organizing and deliverables to a diverse and varied group of members, leaders, and vendor partners
- Develop and leverage relationships with key affiliate stakeholders and all national business partners
- Provide coaching and training for these affiliate stakeholders on the member benefit offerings, utilization, and practices
- Develop strategies for tracking and measuring results of engagement metrics with members and affiliates, create action plans that provide accountability and collect data and generate reports to document member and affiliate goals, interaction and utilization of programs, products, and services
- Then work to establish ways to deepen the relationships based on the data
- Provide in person and virtual trainings to NEA Member Benefits members and affiliates along with resources and tools to stay current on all the benefits available to members
- Integrate NEA Member Benefit activities and initiatives into the affiliates, plans, assist in the organizing and education of membership development, recruitment, and retention along with creating professional development opportunities for members
- Develop and exhibit appropriate sensitivity to diversity while engaging in-group dialog
- Directly influence and engage with state and local leaders by increasing their awareness and understanding of new processes being rolled out and managed by NEA MB, along with ways to integrate them into their plans
- Engage in cross-functional partnerships with internal departments to develop various materials and presentations that can be incorporated into local, state, and national programs
- Educate business partners on associations' protocols and policies germane to the affiliates and provide guidance on how to assist them in furthering NEA MB goals and navigating obstacles
- Develop, define, and apply knowledge of legislative, regulatory, and legal matters as they relate to the member benefits industry and the interest of assigned territories, in order to maintain compliance
- Manage multiple projects and complete accurate work within appropriate timelines in conjunction with the demands of constant travel and multiple priorities in a constantly changing environment
- Provide presentations for state governance, local members, vendor partners and internal committees
- Work with numerous business partners to integrate them into each of my five assigned states for successful ROI
- This includes training, tracking results, and establishing relationships within each state for successful results
- Mentor and coach new employees and volunteer members for varying initiatives from all different groups, cultures, and backgrounds
- Take risks by experimenting with new techniques for business growth trends and new program participation and develop metrics that demonstrate the techniques implementation and effectiveness
Founder/Executive Director
David Glenn Diabetes Foundation
01.2002 - Current
- Created the David Glenn Diabetes Foundation dedicated to work with children K-12 on increasing awareness, education, and access to resources for the awareness and prevention of Type II Diabetes
- Provide services directly to underserved areas containing large minority populations
- Establish collaborative efforts with other existing entities to streamline and avoid duplication of efforts
- Provide public speaking to schools, churches, and other community-based organizations to enhance awareness and establish an opportunity for cross-generational learning/teaching to occur regarding diabetes
Education
Masters of Entrepreneurship and Family Enterprise - Specialization
Louisiana State University
Shreveport, LA08.2022
Masters Management -
Fontbonne University
St. Louis, MO05.2004
B.S. - Marketing
Maryville University
St. Louis, MO08.2002
Skills
- Excellent communication skills
- Excellent customer service skills
- Knowledge of Microsoft Office Suite
- Strong project management skills
- Strong attention to detail and highly organized
- Ability to multitask and meet deadlines
- Experience in working with various diverse groups of people from different backgrounds, cultures, and environments to achieve goals
- Team collaboration
Affiliations
- Active Member of Toastmasters International, level: Advanced Communicator Bronze
- Active Member of Calfi Design Inc. Board of Directors
- Active Member of Delta Sigma Business Honors Society
- Active Member of LSU Shreveport Honor Society
- Active Member of American Diabetes Association
- Active President of David Glenn Diabetes Foundation
- Former Area Governor over six Toastmaster clubs
- Former Parks and Recreation City Commissioner, Oakdale, MN
- Former Member of several Diversity team member-based groups within Wells Fargo
- Former Member of St. Louis Diabetes Management Board of Directors
Hobbies and Interests
- Traveling
- Reading
- Volunteering
- I love to travel internationally and learn more about the world. I love to read and expand my understanding of things and also have an escape. I enjoy volunteering to be of service within my community and surrounding areas.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"A mind once stretched by a new idea never regains its original dimensions."
Oliver Wendell Holmes
Languages
French
Elementary
Chinese (Mandarin)
Elementary
Timeline
Affiliate Relations Specialist
National Education Association Member Benefits
12.2008 - Current
Founder/Executive Director
David Glenn Diabetes Foundation
01.2002 - Current
Masters Management -
Fontbonne University
B.S. - Marketing
Maryville University
Masters of Entrepreneurship and Family Enterprise - Specialization
Louisiana State University
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