David Glinkowski
ADDISON,Illinois
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Quality Auto Group
02.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Developed and maintained positive relationships with customers to build rapport and trust.
UPS Crew Supervisor
UPS
10.2020 - 04.2021
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Contributed to company growth by consistently meeting or exceeding project goals and deadlines.
- Increased crew efficiency by implementing effective scheduling and task delegation.
- Managed truck dispatch
- Investigated lost packages
- Organized documentation
Service Supervisor
Roesch Ford
06.2018 - 09.2020
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of service department, maintaining high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Excelled in customer service
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Automotive Technology
Southern Illinois University Carbondale
Carbondale, IL05.2025
Associate of Science - Automotive Technology
College of DuPage
Glen Ellyn, IL05.2023
High School Diploma -
Addison Trail High School
Addison, IL05.2020
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Goal-Oriented
- Bilingual in Polish
Accomplishments
- Supervised team of 11 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
609 license
pro cut certification
Ase L1 certification
Languages
Polish
Professional Working
Timeline
Service Manager
Quality Auto Group
02.2022 - Current
UPS Crew Supervisor
UPS
10.2020 - 04.2021
Service Supervisor
Roesch Ford
06.2018 - 09.2020
Bachelor of Science - Automotive Technology
Southern Illinois University Carbondale
Associate of Science - Automotive Technology
College of DuPage
High School Diploma -
Addison Trail High School
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