David Glover
Dothan,Alabama
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Public Safety Call Taker
City Of Dothan Police Department
09.2023 - 11.2023
- Improved response times with thorough knowledge of company services and accurate information delivery.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Monitored call quality metrics consistently, identifying areas for improvement and working towards personal growth goals.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Dealt successfully with individuals from various socio-economic, ethnic and cultural backgrounds.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
- Recalled, summarized, prioritized, and categorized information.
- Monitored multiple computer screens simultaneously.
- Distinguished between several voices simultaneously while acquiring and retaining information.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Kitchen Assistant
Guthrie's Chicken Fingers
05.2022 - 08.2022
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided backup support to other staff members during busy periods or staff shortages.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Managed inventory for kitchen supplies, contributing to cost-effective operations.
- Assisted in reducing kitchen waste through careful portion control measures.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Transported food items from storage areas to kitchen for prepping.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Managed time to juggle multiple tasks simultaneously with ease.
- Monitored food temperatures and quality throughout shifts.
- Learned other teammates' work tasks to train as backup.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
Education
GED -
George C Wallace Community College - Dothan
Dothan, AL08.2022
Skills
- Teamwork orientation
- Stress Tolerance
- Complaint Handling
- Typing Skills
- Flexible Schedule
- Schedule Coordination
- Calm and Professional Under Pressure
- Work Prioritization
Timeline
Public Safety Call Taker
City Of Dothan Police Department
09.2023 - 11.2023
Kitchen Assistant
Guthrie's Chicken Fingers
05.2022 - 08.2022
GED -
George C Wallace Community College - Dothan
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