Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Gloyd

West Bend,WI

Summary

Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.

Overview

19
19
years of professional experience

Work History

Parts Department Manager

Lakeside International Trucks
05.2021 - Current
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Supervised and trained staff on product knowledge and customer service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Prepared detailed project estimates and reports for management review.
  • Ordered parts for customers, repair shops and service department for use in transportation and heavy equipment.
  • Mitigated financial discrepancies by managing inventory, damaged goods, warranty claims, and backorders.

Parts Department Manager

Lakeside International Trucks
09.2019 - 05.2021
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Mitigated financial discrepancies by managing inventory, damaged goods, warranty claims, and backorders.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Provided timely, insightful and accurate reports to upper management.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Ordered parts for customers, repair shops and service department for use in transportation and heavy equipment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.

Parts Counter Person

Lakeside International Trucks
01.2005 - 09.2019
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Ordered parts for customers, repair shops and service department for use in transportation and heavy equipment.
  • Assisted customers with diagnosing problems for truck equipment and purchasing necessary replacements.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Ordered parts from various distributors to fulfill demands.
  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Delivered merchandise to business locations for use in truck repairs or direct sales.

Education

Associate of Applied Science - Graphic Communications And Marketing

Moraine Park Technical College
Fond Du Lac, WI
05.2010

Skills

  • Analytical and Critical Thinking
  • Hardworking and Reliable
  • Staff Training
  • Operational Efficiency
  • Revenue Generation
  • Employee Performance Evaluations
  • Forklift Operation
  • Customer Relations
  • Inventory Management
  • Safety and Security Enforcement
  • Microsoft Office
  • Department Management

Timeline

Parts Department Manager

Lakeside International Trucks
05.2021 - Current

Parts Department Manager

Lakeside International Trucks
09.2019 - 05.2021

Parts Counter Person

Lakeside International Trucks
01.2005 - 09.2019

Associate of Applied Science - Graphic Communications And Marketing

Moraine Park Technical College
David Gloyd