David Gloyd
West Bend,WI
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
19
19
years of professional experience
Work History
Parts Department Manager
Lakeside International Trucks
05.2021 - Current
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Prepared detailed project estimates and reports for management review.
- Ordered parts for customers, repair shops and service department for use in transportation and heavy equipment.
- Mitigated financial discrepancies by managing inventory, damaged goods, warranty claims, and backorders.
Parts Department Manager
Lakeside International Trucks
09.2019 - 05.2021
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Mitigated financial discrepancies by managing inventory, damaged goods, warranty claims, and backorders.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Provided timely, insightful and accurate reports to upper management.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordered parts for customers, repair shops and service department for use in transportation and heavy equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
Parts Counter Person
Lakeside International Trucks
01.2005 - 09.2019
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and service department for use in transportation and heavy equipment.
- Assisted customers with diagnosing problems for truck equipment and purchasing necessary replacements.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Researched vehicles and parts via physical catalogs and electronic means.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Delivered merchandise to business locations for use in truck repairs or direct sales.
Education
Associate of Applied Science - Graphic Communications And Marketing
Moraine Park Technical College
Fond Du Lac, WI05.2010
Skills
- Analytical and Critical Thinking
- Hardworking and Reliable
- Staff Training
- Operational Efficiency
- Revenue Generation
- Employee Performance Evaluations
- Forklift Operation
- Customer Relations
- Inventory Management
- Safety and Security Enforcement
- Microsoft Office
- Department Management
Timeline
Parts Department Manager
Lakeside International Trucks
05.2021 - Current
Parts Department Manager
Lakeside International Trucks
09.2019 - 05.2021
Parts Counter Person
Lakeside International Trucks
01.2005 - 09.2019
Associate of Applied Science - Graphic Communications And Marketing
Moraine Park Technical College
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