Summary
Overview
Work History
Education
Skills
Accomplishments
Employee of the Quarter
Timeline
Generic

David Golcher

Jacksonville

Summary

Dynamic Operations Manager with extensive experience at Century Ambulance, leading a team of 280 employees. Proven track record in operational efficiency and employee relations, enhancing service excellence and performance monitoring. Recognized for problem resolution and staff development, driving significant improvements in patient safety and operational success.

Overview

23
23
years of professional experience

Work History

Operations Manager

Century Ambulance
04.2005 - 08.2021

I started at Century Ambulance in 2005. I was an EMT. I went on to get my Paramedic & Critical Care Paramedic. I promoted along the way. I was a Station Captain, a Shift Commander, and a Operations Manager. My duties throughout my career were to help and maintain patient safety. Check vitals, perform interventions when needed. As a Station Captain, I had the added duties of watching the station, ordering supplies and guiding my employees to be successful. As a Shift Commander I reported to the Operations Manager, I was responsible for the daily shift and all the employees that are working that day. Finally, as an Operations Manager, I was in charge of the companies Operations, I had approx 280 employees and supervisors reporting to me. Worked with other departments to ensure a smooth running Operation. I left because I was very sick and medically retired.


Retention Specialist

Citibank
04.1998 - 06.2004

I started at Citibank as a Customer Service representative, worked my way up to retention sales. As a Retention Sale associate, I was responsible for meeting customer satisfaction. If a customer wanted to close their account, I would try to remedy their concerns. I was very successful at this wining many awards and bonuses. I did this for 6 years/ I left to attend to school to become an EMT

Education

GED -

Florida State College
Jacksonville, FL

Associate of Arts - Paramedicine

Florida State College
Jacksonville, FL
01-2005

Skills

  • Proficient in problem resolution
  • Effective team leadership
  • Operational efficiency oversight
  • Service excellence
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Customer relationship management
  • Staff development

Accomplishments

  • Promoted to Operations Manager after 14 years with the company.
  • Reduced lost workdays and recordable incidents to 0 by implementing a safety awareness program.

Employee of the Quarter

Was recognized for my performance on the Ambulance as an employee who always went above and beyond, was repsectful, dedicated and always willing to go the extra mile. 

Timeline

Operations Manager

Century Ambulance
04.2005 - 08.2021

Retention Specialist

Citibank
04.1998 - 06.2004

GED -

Florida State College

Associate of Arts - Paramedicine

Florida State College