Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Market Research Associate
Sago/Schlesinger
Atlanta , GA
08.2023 - Current
Performed in-depth market analysis, conducted feedback, and generated reports.
Developed new business plan which lead to a 33% increase in sales.
Utilized a variety of analytical tools including SPSS, SAS, R-Studio, Excel.
Project Manager II
Hawk Ridge Systems
Mountain View, CA - California/ Remote
05.2018 - 08.2023
Delivered a 3M B2B software product for enterprises to get real time instruction for product development.
Analyzed project scope with competitive analysis and customer interviews and feature requests.
Set and met 95% of goal deadlines, allocated budget, and worked across software, marketing and executive teams to ensure teams were properly resourced and abreast with the project.
Managed communication across departments to schedule and plan bi-weekly company all-hands meetings to ensure the team was bought into projects and the overall company mission.
Established and maintained documentation standards in Confluence, improving project transparency and reducing onboarding time by 12 hours.
Managed user stories, sprints, and backlog in Asana and MicroSoft Project leading to a 36% improvement in project planning accuracy.
University Professor
Argosy University
Atlanta, GA
07.2015 - 05.2018
Advised clients on appropriate course of action based on individual circumstances.
Analyzed complex financial information such as medical bills or loss of wages related to bodily injury claims.
Assessed current trends in the industry to develop strategies for resolving difficult cases quickly and efficiently.
Developed relationships with key stakeholders including attorneys, doctors, employers and claimants during negotiations.
Program Manager
LearningMate Solutions
N/a, Remote
09.2013 - 04.2018
Directed a team of 23 personnel in the successful creation of content for the textbook vendor Cengage.
Established project governance model which reduced project delays by 25%.
Created and implemented a new tracking system that increased team productivity by 32%.
Performed quality assurance checks on content for entire team to ensure compliance with client guidelines and expectations.
Developed and maintained project status dashboards, providing transparency and timely updates to stakeholders.
Won "Best Program Manager"of the year award for exceptional leadership and team results yielding a 25% increase in team production.
Staff Development and Training Specialist
Central State Mental Hospital
Milledgeville, GA
05.2008 - 04.2010
Created training materials for new and existing hires on the company's procedures and policies to increase complaint employees by 35%.
Conducted regular meetings with staff to review progress and address any concerns.
Balanced competing priorities through deliberate project and time management practices.
Leveraged specialized knowledge to act as subject matter expert within organization.
Education
Master of Arts - Clinical Professional Psychology
Roosevelt University
Chicago, IL
Bachelor of Arts - Psychology
Clark Atlanta University
Atlanta, GA
Associate of Science - Nursing Assistant
Central Georgia Technical College
Macon, GA
Skills
Asana
Visio
Jira
Sharepoint
Confluence
Excel
Certification
Certification in Change Management for Small, Medium and Large corporations.
Certification in First Aid Mental Health and First Aid.
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