DAVID GOMEZ
Deltona
Summary
Solution Consultant with over nine years of experience in helping clients connect with ideal solutions. I have migrated countless clients from legacy applications to future forward SaaS cloud-based platforms. I've also been part of technical teams that resolved customer issues, provided recommendations based on best practices and worked closely with engineering teams. My clients have been in various verticals such as healthcare, manufacturing, public sector, retail, banking and education. I'm skilled and adept at managing a high volume of projects/cases. I've created support plans that included system requirements, configurations and builds, system integration testing, UAT testing, Go-Live planning and SOP documentation. Also, introduced new technologies that clients could leverage and have provided guidelines for implementing Single Sign-On. Core competencies include: Agile Methodology ∙ Incident Management ∙ Customer Escalations ∙ ITIL ∙ Software & Hardware Troubleshooting ∙ Software Implementations ∙ Configuration Builds ∙ UAT Testing ∙ Test Case creation ∙ Documentation ∙ SQL ∙ Windows Server ∙ Web Servers ∙ Debugging ∙ Web Technologies ∙ SSO & LDAP ∙ Technical Researching ∙ PowerShell ∙ HTML ∙ XML
Overview
8
8
years of professional experience
Work History
Solution Consultant
UKG
08.2022 - 04.2023
- As a solution consultant I am responsible for determining client’s business requirements. I then configure timekeeping and scheduling products to meet the business rules of the client.
- Responsible for scheduling and hosting project Kick-Off calls. Also scheduled and ran weekly meetings where we discussed projects details, deliverables and deadlines. As Go-Lives would near, this calls increased in frequency.
- Meet with key stakeholders to gather business rules and guide Discovery phases.
- Trained clients on using their new solution via Solution Development Workshops where I walked them through a day in the life of the different end user experiences.
- Along the way, I advise the client on best practices to optimize their solution and ensure that their environment runs smoothly.
- Being engaged with the client is critical as I see myself as an extension of their organization and have their best interest in mind.
- When escalations have occurred, I document the pain points and potential risks. Then engaged the key stakeholders necessary to resolve the issue and authorize more resources if necessary.
- Built and deployed integrations so systems could communicate and share data via APIs.
- Launched clients’ testing phases of implementations. By conducting Solution Quality Assurance workshops, where I trained clients on testing their configurations and business requirements.
Technology Consultant
UKG
12.2020 - 08.2022
- Provided system recommendations based on employee population size, license count and system complexities.
- Once servers were spun up, I would build clients a new environment. That included installing all modules a client would need, configuring database permissions and settings. Also configuring any dedicated servers that ran or managed a specific task.
- Go-Lives would be scheduled on back-to-back weeks. Many times even two Go-Lives in a week
- Configured and tested LDAP and Single Sign-On for authentication. Familiar with many IDPs, Azure, ADFS, OKTA.
- Deployed and configured IoT devices to clients networks.
- Led 30+ QA Test Case workshops
Cloud Engineer
UKG
04.2017 - 12.2020
- Applied patches to client development and production environments. Also installed major service releases.
- Worked with engineering teams to ensure patches resolved bug fixes.
- Performed database refreshes from production to non-production environments. Completed post-refresh validation steps.
- Coordinated scheduled downtimes. This was crucial as I worked on many enterprise level customers across many time zones.
- Used metrics to monitor application and infrastructure performance.
- Performed system health checks and made recommendations for improvements.
- Participated in Diaster Recovery simulations
- Escalated incidents when they occurred. Engaged various infrastructure and monitoring teams in these situations via a bridge until a resolution was reached.
Technical Support Engineer
UKG
04.2015 - 04.2017
- Worked a queue of tickets by priority and ticket age. Performed screen sharing sessions in order to troubleshoot issues.
- Resolved a high volume of tickets via personal experience, knowledge base articles and by collaborating with mentors.
- Triaged more complex issues, documented necessary details and escalated tickets to specialty pods.
- Contributed to knowledge base article development and community groups.
- Proficient in ServiceNow, Salesforce, JIRA and Confluence.
Education
Bachelor’s Degree of Science - Information Technology, Web Development
University of Phoenix
Phoenix, AZ08.2013
Associates Degree - Graphic Design Technology
Daytona State College
Daytona Beach, FLSkills
- Troubleshooting, debugging
- Windows, Mac OS X
- Tableau Reporting
- Networking
- Databases, SQL
- PowerShell
- XML, HTML
- APIs
Timeline
Solution Consultant
UKG
08.2022 - 04.2023
Technology Consultant
UKG
12.2020 - 08.2022
Cloud Engineer
UKG
04.2017 - 12.2020
Technical Support Engineer
UKG
04.2015 - 04.2017
Bachelor’s Degree of Science - Information Technology, Web Development
University of Phoenix
Associates Degree - Graphic Design Technology
Daytona State College