David Gonzales
Albuquerque,NM
Summary
Maintain excellent customer service and prestigious values to ensure a great personal business experience. Highly ambitious with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience
Overview
17
17
years of professional experience
Work History
Cell Phone Sales Associate
Premium Wireless
Albuquerque, NM
11.2018 - Current
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Replenished, faced and organized merchandise on shelving.
- Tracked and recorded department inventory of products.
- Activated both contract and pre-paid wireless phones for 40 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers.
- Increased business sales utilizing cellphone knowledge by selling over 1000 phones.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in iPhone and Android products.
- Operated product tools, equipment, and point of sale terminals.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
Manager/Waiter
Monroe's Restaurant
Albuquerque, NM
05.2007 - 10.2018
- Responsible for employee training and quality control of customer service and food presentation
- Worked closely with upper management to make sure products were consistent and always met excellent standards
- As assistant manager, involved in catering and bulk food sales. Helped customers to place orders for large events as well as onsite food set up or any general bulk food sale that can be picked up inside restaurant
- Managed staff's money by dividing tips between front of house and staff equally.
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner.
- Resolved guest complaints quickly and efficiently.
- Received frequent customer compliments for going above and beyond normal duties.
- Delivered quality service by providing warm and welcoming environment.
- Assisted co-workers whenever possible.
- Effectively listened to, understood and clarified guest concerns and issues.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Monitored guests for intoxication and immediately reported concerns to management.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Bussed and reset tables and kept dining room and work areas clean.
- Explained menu options in detail so that customers could make educated decisions on food items.
Sales Associate
Dan's Carpet Tile & Window Coverings
Ranchos de Taos, NM
05.2004 - 05.2006
- Organized racks and shelves to maintain visual appeal of store
- Prepared merchandise for sales floor
- Prepared merchandise for distribution and placement across sales floor
- Provided repeat customers with exceptional care and attention
- Answered questions regarding store and its merchandise.
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
- Developed positive customer relationships through friendly greetings and excellent service.
- Suggested accessories and complementary purchases.
- Helped customers with questions, problems and complaints in person and via telephone.
- Greeted customers and ascertained customers' needs.
- Kept work areas clean and neat at all times.
Education
Some College - Business Administration
CNM
High School Diploma -
Taos High School
Taos, NM2006
Skills
- Staff development
- Powerful negotiator
- Team leadership
- Budgeting and finance
- High energy
- Up-selling capability
- Risk management processes and analysis
- Self-motivated
- Team liaison
- Data management
- Excellent customer service
- Cash handling
- Following store policies and procedures
- Goal-Driven
- Explaining benefits
- Sales and promotions
- Strong written and verbal communication and interpersonal skills
- Technology expertise
- Relational Skills
- Exceeding customer expectations
- Building customer relationships and loyalty
- Meeting sales quotas
- Energy and physical stamina
Timeline
Cell Phone Sales Associate
Premium Wireless
11.2018 - Current
Manager/Waiter
Monroe's Restaurant
05.2007 - 10.2018
Sales Associate
Dan's Carpet Tile & Window Coverings
05.2004 - 05.2006
Some College - Business Administration
CNM
High School Diploma -
Taos High School
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